Can’t play or get in a match

[Alentejano69002]

Product: Apex Legends
Platform:Sony Playstation 4
Please specify your platform model. Sony PlayStation 4 Slim
What is your gamertag/PSN ID/EA Account name? rapapapel
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)?
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? In the lobby (waiting area before the match)
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Getting ready for a game
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Waiting to enter a game
Did your squad mates also experience the issue? No
How many matches had you played in a row before the issue occurred? Only play like 3 this season
When did this happen? (dd.mm.yy hh:mm) 28 November 2021 10:00
How often does the bug occur? Every time (100%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? Nothing. It just appears that is organizing the match and that there are 1 or 2 players in queue
What should be happening instead? Getting into a game and actually playing
Steps: How can we find the bug ourselves? By testing my account?

‌

1. By the way my game is in portuguese.. but yeah it only says “1 player in queue”

[EA_David · Accepted solution]

If you toggle cross play or change your data center does this have an effect? You may want to try power cycling your router just in case it's some weird local issue too. 

[EA_David · Accepted solution]

If you toggle cross play or change your data center does this have an effect? You may want to try power cycling your router just in case it's some weird local issue too. 

[Alentejano69002]

Oh it worked!! Thank you very much omg!!