Can’t play against friends on madden21 (series x/one)

by _andre063
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Can’t play against friends on madden21 (series x/one)

★★★ Newbie

Product: Madden NFL 21
Platform:Xbox Series X
Which console generation do you have? Microsoft Xbox One X
What is your gamertag/PSN ID? Dreo0
Date/time issue occurred 12/7/20
What type of issue do you have? Gameplay
Which mode has this happened in? Online head to head
Summarize your bug I can’t play against friends who own the same exact game on their consoles(Xbox one). It just sends one of us to the store when one of us invites the other.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Try to invite a friend that has an Xbox one to online head to head on your Series X. It won’t let you.
What happens when the bug occurs? It sends your friend an invite that takes them to the madden hub in the store.
What do you expect to see? My friend and I picking our teams.
PS4 Crash Reporting: Please copy the text you put in the crash report here. N/a
What is the AMD or Nvidia Model Number of your graphics card? N/a
Enter RAM memory size in GB N/a

n/a

Message 1 of 24 (17,076 Views)

Accepted Solution

Re: Can’t play against friends on madden21 (series x/one)

Community Manager

@_andre063 

 

There is an option for both on your console. Do you see it under My Games & Apps?

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Re: Can’t play against friends on madden21 (series x/one)

Community Manager
@_andre063 Hey there. Are you launching the Gen4 version of Madden NFL 21 from your Series X? You have to do that to play your friends who are still on previous gen consoles.
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Message 2 of 24 (17,045 Views)

Re: Can’t play against friends on madden21 (series x/one)

★★★ Newbie
@EA_Blueberry Thank you but how do you launch the gen 4 version? My buddy and I have the Xbox one/ X version
Message 3 of 24 (17,034 Views)

Re: Can’t play against friends on madden21 (series x/one)

Community Manager

@_andre063 

 

There is an option for both on your console. Do you see it under My Games & Apps?

Blueberry.png
Message 4 of 24 (17,033 Views)

Re: Can’t play against friends on madden21 (series x/one)

★★★ Newbie
@EA_Blueberry Honestly I don’t. I’ve installed everything for the game. And still nothing.
Message 5 of 24 (17,026 Views)

Re: Can’t play against friends on madden21 (series x/one)

★★★ Newbie

Any other suggestions EA?

Message 6 of 24 (16,653 Views)

Re: Can’t play against friends on madden21 (series x/one)

★★★ Newbie

I am unable to find any friends on Xbox x, my friend and I are both on I am on Xbox x and they are on S and it will not show them 

 

Message 7 of 24 (16,340 Views)

Re: Can’t play against friends on madden21 (series x/one)

Community Manager

@dancingbear918

 

Are you both launching the next-gen version of the game or are one of you playing on the previous version?

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Message 8 of 24 (16,070 Views)

Re: Can’t play against friends on madden21 (series x/one)

★★★ Newbie

I only see one version. The one I downloaded 

Message 9 of 24 (15,833 Views)

Re: Can’t play against friends on madden21 (series x/one)

Community Manager

@Stickler3 

 

Can you try removing each other from your Xbox friends list and re-add them? I've heard that works. 

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Message 10 of 24 (15,804 Views)