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Can't place stairs after bunkbed update

by IndigoCrash
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Original Post

Can't place stairs after bunkbed update

★★★ Newbie

Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.72.28.1030
What expansions, game packs, and stuff packs do you have installed? all EXCEPT FOR journey to Batuu, jungle adventure, knitting, first pet, toddler, backyard, kids room, garden, patio, spooky, and luxury party.
Steps: How can we find the bug ourselves? got to build mode and try to place stairs. I haven't bothered to try any farther than that because what's the point if I cant even place stairs.
What happens when the bug occurs? you cant even click the stairs you want. it won't show the outline of where the stairs go, you can click a colour option but the stairs won't highlight and won't show where they'd place either.
What do you expect to see? the stairs place
Have you installed any customization with the game, e.g. Custom Content or Mods? Not now. I've removed them.
Did this issue appear after a specific patch or change you made to your system? Yes
Please describe the patch or change you made. the latest bunkbed update, the stairs worked fine the day before

i dont know what else you want me to say to file this report? i can't place the stairs. any stairs for that matter. so i can't build. 

Message 1 of 2 (80 Views)

Re: Can't place stairs after bunkbed update

Hero

HI @IndigoCrash 

 

Try resetting your user files as described in the factory reset described in this post: http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199

 

You won't loose anything. Just make sure to not delete any files  and make a backup.

 

After renaming, repair your game by right clicking on the game in Origin.

 

Try on a new game with nothing added back first (start new game). If it works, put back your save game and try again. If it still works, you can start putting stuff back.

 

  • Options.ini (or just re-set all your settings manually)
  • Tray Folder
  • Screenshots/Videos/Custom music
  • Rest of the save games (leave out slot_00000001.save which is the autosave and no longer needed - if you still have it)
  • Custom content like clothing, hair, skins, make up ....
  • ConfigOverride, if you have your own configuration files.
  • Mods (one by one, making sure they all still work)

The rest does not need putting back, cause they are mostly cache files that recreate or log files that are not needed for the game.

Happy Gaming
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



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