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Can't matchmake!

by TehSkizzle
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Accepted Solution

Can't matchmake!

★★ Novice

Product: Apex Legends
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number n/a
Enter RAM memory size in GB 32
What is your gamertag/PSN ID/EA Account name? TehSkizzle
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible. n/a
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)? n/a
Which Legends were your squad mates using (if applicable)? n/a
Where did the issue occur? In the lobby (waiting area before the match)
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. n/a
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. trying to start a game
Did your squad mates also experience the issue? Yes
How many matches had you played in a row before the issue occurred? 0
When did this happen? (dd.mm.yy hh:mm) 05.01.20
How often does the bug occur? Every time (100%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? The game will never start ill sit in queue for 30-40 minutes even, If it actually does queue theres 2 other people in the whole game, very rare to get the queue to pop but if it does that's all that happens everytime
What should be happening instead? i should get matchmade with 59 other people?
Steps: How can we find the bug ourselves? click ready on my account

The description above should provide enough information on my issue

Message 1 of 7 (603 Views)

Accepted Solution
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Re: Can't matchmake!

★★ Novice

Yes, I tried all of that, after speaking with customer support they had to disable my account an re-enable it and that actually fixed it thank you for the reply though

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Re: Can't matchmake!

Community Manager
Hi @TehSkizzle,

Did this just recently start happening? Were you able to find a game without any issues before now?

Also, have you tried changing your datacenter from the title screen to see if that makes any difference at all?


/Kent
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Message 2 of 7 (553 Views)
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Re: Can't matchmake!

★★ Novice

Yes, I tried all of that, after speaking with customer support they had to disable my account an re-enable it and that actually fixed it thank you for the reply though

Message 3 of 7 (534 Views)
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Re: Can't matchmake!

Community Manager
Hi @TehSkizzle,

Thanks for letting me know! I'm glad to hear you were able to get it sorted out.


/Kent
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Message 4 of 7 (511 Views)
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Re: Can't matchmake!

★★ Newbie
@EA_Kent I’m having the same problem except on Xbox one
Message 5 of 7 (437 Views)
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Re: Can't matchmake!

Community Manager

@Edgemaster00 

 

When you've got a chance I'd recommend reaching out to the EA Help team so they can take a look. There may be something happening with your account they'll need to look into. 

 

For more info on how you can set up a case with them check out the EA Help website. Thanks!

 

 

/Kent

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Message 6 of 7 (370 Views)
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Re: Can't matchmake!

★★ Newbie

I am having the same issue on xbox one x.

Help anyone pls.

Message 7 of 7 (90 Views)
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