Can't login

[hulkash]

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? Can't update the game client
OS Version Android 10
Ally Code: (Find it here: http://bit.ly/AllyCode ) 766425177
What type of issue do you have? Other
How often does the bug occur? Every time (100%)
Summarize your bug When I'm trying to start the game client it says that an update is available and I have to download it before proceeding. It redirects me to Google Play but there are no updates available for SWGOH and has only two options related to the game: Remove and Play.
Steps: How can we find the bug ourselves? Have no idea.
Connection Type Wifi
Please select your region Asia
Country Singapore

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Nothing to add to the stated above

[hulkash · Accepted solution]

I've managed to log in after I've changed the game language from Russian to English.

[hulkash · Accepted solution]

I've managed to log in after I've changed the game language from Russian to English.

[EA_UltraSlide]

Hi @hulkash and thanks for letting us know that you are now able to get into the game.

Occasionally this happens to players after an update. Players have reported being able to get back into the game by matching their device and store language.

[hulkash]

My store language was also Russian so I was surprised that changing it to English actually helped.

[hulkash]

The issue is still not solved, so please do not close the ticket.