February 2018
Product: Star Wars Battlefront II
Platform:Microsoft XBOX One
What is your issue related to? General
Summarize your bug Can't load Galactic Assault
What is your gamertag/PSN ID/EA Account name?
How often does the bug occur? Every time (100%)
Can you tell us the date (MM/DD/YYYY) that you saw the bug? since last patch
What time did you see the bug? (HH:MM AM/PM) after last patch
In what game mode did the bug occur? Galactic Assault
What is your time zone? SST - GMT + 11:00
Steps: How can we find the bug ourselves? Try loading Galactic Assault...
What happens when the bug occurs? Freezes - always on Kashyyk loading screen
What do you expect to see?
Please select your region Australia
AMD or Nvidia Model Number
Since last update. Can't load Galactic Assault - gets stuck on Kashyyk loading screen. Can't matchmake for other game modes, except Jetpack Cargo.
February 2018
Seems there's a bunch of us Aussies having this exact issue (several threads on here for this). One response so far recommended uninstalling and reinstalling the game... which doesn't seem like a 'fix' to what looks like a network/server side issue.
February 2018
I'm having the same problem but I've got a temporary fix that works for me. Try switching your Ping Location (under Settings -> EA Account) to US-Oregon (sometimes comes up as aws-pdx instead). Switching to Japan/Hong Kong and a few other locations that I tried didn't work and still froze on Kashyyyk, but I haven't had any problems on Oregon.
February 2018
Even that does not work for me
February 2018
February 2018
Highlight the game Star Wars Battlefront II, press the Menu button on your controller, and then select Manage Game.
In the menu on the left of the screen, scroll down to Saved Data, then highlight the saved data for your gamertag on the right and delete profile and saved game data 4Gb
Sign out of XBox, and restart. This should solve the issue.
March 2020
I usaly tend to restart my game or console and that tends to fix the problem.