Can't link new devices

[aceibay]

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? Bluestacks
OS Version 13.3.1
Ally Code: (Find it here: http://bit.ly/AllyCode ) 582451492
What type of issue do you have? Network/Connection
How often does the bug occur? Every time (100%)
Summarize your bug Attempting to link iOS device to an android device via facebook, but after entering my facebook account on new device, I receive error code 9.0
Steps: How can we find the bug ourselves? Link device via facebook with old device. On the new device download Star wars galaxy of heroes, and on settings 'cog wheel' press 'connect' Then click 'link device' Enter facebook account linked with old device. Error code 9.0 shows up and prompts you to reset app. Back to square 1
Connection Type Wifi
Please select your region North America
Country United States

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Please help

[ChristophIV · Accepted solution]

@aceibay Hello there,

Linking via Facebook has been temporarily disabled due to a technical issue. Customer Support can help link your account, found here: https://help.ea.com/en-us/help/star-wars/star-wars-galaxy-heroes/how-to-contact-support-for-star-war...

Details on link removal can be found here: https://forums.galaxy-of-heroes.starwars.ea.com/discussion/227672/facebook-linking-temporarily-remov...

Hope Customer Support fix this for you.

[ChristophIV · Accepted solution]

@aceibay Hello there,

Linking via Facebook has been temporarily disabled due to a technical issue. Customer Support can help link your account, found here: https://help.ea.com/en-us/help/star-wars/star-wars-galaxy-heroes/how-to-contact-support-for-star-war...

Details on link removal can be found here: https://forums.galaxy-of-heroes.starwars.ea.com/discussion/227672/facebook-linking-temporarily-remov...

Hope Customer Support fix this for you.