Product: The Sims Mobile
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) iPad Pro
OS Version 13.61
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? I think you’d have to be on my game
What do you expect to see? It looks normal I just can’t interact with anything
Connection Type Wifi
Please select your region
I can’t interact with anything on my home lot. Worked fine this morning and I was in the middle of an event now I can’t watch videos, interact with sims, complete star goals or anything on the home lot. I can do things on other lots still. I tried reinstalling, restarting my phone and buying something on another lot but it hasn’t worked. Any suggest?
@Wickedfan4ever You should contact an EA Advisor.
You should send in a Help Ticket from your in-game account. Advisors need mobile players to do this because in-game mobile tickets bring through needed details. Contacting by any other method will only delay support and you'll be asked to go back and send in an in-game help ticket. Also worth noting that sending in help tickets from the mobile in-game account ensures the tickets go through to the mobile advisors directly who'll be far more informed.