Can't install "Alice Madness Returns"

[Kabimmski]

Product: EA app
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post) c3e2a929-e8cf-4204-824a-f9b996c1480d
Which client functionality are you experiencing this bug with? Download Game
When did this happen? (dd.mm.yy hh:mm) 06.08.2022 12:12
Summarize your bug Can't install Alice Madness returns
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Try to install the game "Alice: Madness Returns", maybe it won't work for you too
What happens when the bug occurs? It is not finishing the installation of the game "Alice: Madness Returns"
What do you expect to see? I expected to see the installed game

‌

Hi,

since yesterday I try to install Alice: Madness Returns.

I have the Xbox Game Pass and first I tried to install it from the Xbox App. But the dowload never started on neither of the apps. Then I cancelled that (had to try that several times as the download always restarted on its own) and installed it from the EA App directly. Then it downloads, finishes downloading but it always gets stuck at exactly 34% while it tries to finish the installation.

Things I tried:

Cleared the Cache of the EA App

Deleted the game folders

Tried to install it on a different hard drive

Run the EA App as administrator

Logout and Login from the EA App

Uninstall and Reinstall the EA App

everything at once and in different orders

Installing a different games (which works just fine when I clear the cache and kill the EA App through task manager)

Download a different game and cancel that download

It always tries to install the game and gets stuck at 34% no matter what I try.

Things I can't do:

Pause the download

Cancel the download

(both buttons just don't react)

Clear the cache (the app won't restart and keeps running in the background until I kill it through task manager but it seems like it then actually cleared the cache but I'm not sure)

Is there anything else I could try?

My PC is running on Windows 11. I only use Windows Defender so I don't have any other AV

[murderonyoblock · Accepted solution]

I was having this issue installing ALICE MADNESS RETURNS on windows 11 pro, 
every time it would try to install, it would get stuck around 33% or 34%
and stay stuck finalizing or wrapping things up on EA Play or Xbox Gamepass.
If you experienced this issue with windows 10 and windows 11.
Try this....

DOWNLOAD AND INSTALL ALL MICROSOFT DIRECT X DRIVERS, RUNTIMES AND FRAMEWORKS BELOW

Microsoft Direct X Runtime Web installer. - Install - https://www.microsoft.com/en-us/download/details.aspx?id=35

Microsoft DirectX End-User Runtimes (June 2010) - Extract to a folder & then run the direct x setup to Installed them.
https://www.microsoft.com/en-us/download/details.aspx?id=8109

Microsoft .NET Framework 3.5 SP1 - Install - https://dotnet.microsoft.com/en-us/download/dotnet-framework/net35-sp1

Microsoft Redistributable for Visual C++
https://docs.microsoft.com/en-us/cpp/windows/latest-supported-vc-redist?view=msvc-170  - Install Microsoft Visual C++ Redistributable 2015, 2017, 2019, 2022 and 2008

NOTE: Microsoft Redistributable for Visual C++  some were already installed on my pc but checked anyway.. Skipping the ones already installed.
SIDE NOTE: Not sure if 2008 (no longer supported) is needed for game, but installed anyway since it was listed in the EA Play agreement when downloading..

Make sure all above are installed.
Once installed.
Select Alice Madness Returns in the EA App or Xbox Game pass and then the download button and install it should install without issues..
(Also shows in Xbox Game Pass)
ADDITIONAL NOTE: If you already installed and your stuck on 33% or 34%,
Install all above and then retry to download/install.
Deleting files is not required once above is installed and it should just continue to install.
Hope this helps you out.

Try it out and let me know if it helps. 

M1GC

[EA_Illium]

Hey @Kabimmski Can you try going through the following steps and check if this continues?

1. Put your device in a Clean Boot  
2. Clear EA App's Cache then run as admin
3. Try to install Alice

If you continue running into issues, check if any security or network software is not interfering, and try to download a different game. See if the second game can get to 15%, if so then cancel the download and try to download Alice again. 

[Kabimmski]

Thanks for the reply but that didn't help either. I guess I just can't play Alice then. I will check back later. Maybe, someday, the issue gets fixed. But on the other hand I don't think that EA cares much. I mean, I read those tips a dozen times when I was trying to find a solution. And what wonders me the most is that I never read that EA tries to fix anything. I kinda understand that it is an old game and not many people will try to play it but yeah... I'm clearly not the only person with this issue. And installing a game is a process we should have figured out already. We only need to copy files to a drive. Nothing more, nothing less. How can this task still cause unfixable issues. I just don't understand. Sorry, I don't want to be rude. It's just frustrating how bad software quality is nowadays.

[ABOUT33PEOPLE]

@Kabimmski I am having the same issue and it really sucks that gamepass members can't even play a gamepass game without having to go through the developer's app that is still in development with no other options to download the game.

[alexracer-31]

Hi, it's seems to come from Windows 11, I have exactly the same issue. I tried to install it on a Windows 10 PC (the same day), and I can play the game normaly.
I hope that this will allow us to find a solution... 

[Andhrak]

@alexracer-31 I have Win 10 and experiencing the same issue

[alexracer-31]

@Andhrak Too bad, I thought I was on a track

[FoYuZ]

Same here. 

I even reinstalled the EAapp and nothing.

I was looking forward to play this one!

[Garbarius]

@Kabimmski I am also having the same issue on Windows 10. I have tried every single possibility that I can find online or I can think of. This really sucks.

[hurly]

having the same issue at 34% ..... sure its our systems LOL