Sorry that you are experiencing this issue. One question, are you using att uverse? There seems to be an issue with this game and att uverse. There are ridiculous load times and some5imes no loading at all. There seems to be an issue with uverse and swgoh. I have this same problem and have had it since october of 2016. The only option at this point is to play the game using mobile data if avalible or connecting to a different provider, other than uverse. I am terribly sorry for this misfortune. I hope eventually, that this issue gets resolved as i have been using mobile data since october myself.