Can’t get daily rewards

[vakolchin]

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPhone
What type of device are you experiencing the issue with? Iphone 7
OS Version 12.1.2
Ally Code: (Find it here: http://bit.ly/AllyCode ) 161-665-593
What type of issue do you have? Missing Rewards
How often does the bug occur? Every time (100%)
Summarize your bug Can’t get daily reward. The pane is over, , no new month reward set anymore . Every time I log get grayed previous month set Steps: How can we find the bug ourselves? I
Steps: How can we find the bug ourselves? I don’t know, see screenshot
Connection Type Wifi
Please select your region Europe
Country Russia

‌

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPhone
What type of device are you experiencing the issue with? Iphone 7
OS Version 12.1.2
Ally Code: (Find it here: http://bit.ly/AllyCode ) 161-665-593
What type of issue do you have? Missing Rewards
How often does the bug occur? Every time (100%)
Summarize your bug Can’t get daily reward. The pane is over, , no new month reward set anymore . Every time I log get grayed previous month set
Steps: How can we find the bug ourselves? I don’t know
Connection Type Wifi
Please select your region Europe
Country Russia

‌

[CG_MindTricks · Accepted solution]

Hi all, just a quick note that we marked this for investigation after we return from the holidays. More info here:
https://forums.galaxy-of-heroes.starwars.ea.com/discussion/191608/known-issue-daily-login-rewards

Thank you and a Happy New Year!

[GladOS-013]

Hi, thanks for the report!

Did you change your payout time sometime during this month? The reports that I've seen from other players seems that when the payout time is changed, it advances their calendar to the next day, so they end up a day ahead of the Daily Login Rewards. You should have already received all the login rewards - just one day you received two of them, so today you aren't receiving any.

The rest of us got the 12/31/18 Daily Login Rewards today, and tomorrow the January calendar should be unlocked, so hopefully you can access your login reward and be on schedule tomorrow.

Hope this helps!

[vakolchin]

Hello, I did change it. I will wait 1 more days, and reply. 

The issue with that change was that I already skipped all daily quests because nothing(shops, gb) was updated for 24 hours..

[CG_MindTricks · Accepted solution]

Hi all, just a quick note that we marked this for investigation after we return from the holidays. More info here:
https://forums.galaxy-of-heroes.starwars.ea.com/discussion/191608/known-issue-daily-login-rewards

Thank you and a Happy New Year!

[vakolchin]

Dear all, the issue resolves itself, but with 1 day lost of daily quests rewards 

thank you all