Cannot login during arena times so lost crystals

by Merklynn31
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Original Post

Re: Code 0.0, no way to connect to the game since 19:00 PM French Time

★★★★ Novice

Thanks Wink

Message 11 of 33 (443 Views)

Re: my whole guild can´t login into game! now it´s payouthour for centraleurope!

★★★★★ Novice

Resolving that won't bring me my payout back. I usually do top 5 in fleet and Arena. No way 9f doing that if I can't play the game, because it doesn't let me connect ...

Message 12 of 33 (456 Views)

Re: my whole guild can´t login into game! now it´s payouthour for centraleurope!

[ Edited ]
★ Guide

payouthour is over, lost top3 payout
hsr and hpit is open for battle... we will loose top ranks cause the few who gets into game will get the big points from phase1

and of top: revan-event is only a few hours to go, i am missing 3 shards for mission vao, all other i´ve already got to 7*
with those crystals which i havn´t got for arena, i could have bought them^^

Message 13 of 33 (449 Views)

Re: Won't Load

[ Edited ]
Community Manager (retired)

This issue has now been resolved.

Thank you for your patience.

Message 14 of 33 (409 Views)

Re: Can't connect, booted from TB battle

Community Manager (retired)
This issue has now been resolved.

Thank you for your patience.
Message 15 of 33 (405 Views)

Re: Code 0.0, no way to connect to the game since 19:00 PM French Time

Community Manager (retired)
This issue has now been resolved.

Thank you for your patience.
Message 16 of 33 (409 Views)

Re: my whole guild can´t login into game! now it´s payouthour for centraleurope!

[ Edited ]
Community Manager (retired)

This issue has now been resolved.

Thank you for your patience.

 

Update: We've identified that some players may still be encountering connection issues. Working on it and will update as soon as possible.

 

Updates will be posted here: https://forums.galaxy-of-heroes.starwars.ea.com/discussion/185760/connection-issues

Message 17 of 33 (435 Views)

Re: Can't connect to the game

[ Edited ]
Community Manager (retired)

This issue has now been resolved.

Thank you for your patience.

 

Update: We've identified that some players may still be encountering connection issues. Working on it and will update as soon as possible.

 

Updates will be posted here: https://forums.galaxy-of-heroes.starwars.ea.com/discussion/185760/connection-issues

Message 18 of 33 (1,068 Views)

my whole guild still can´t login into game!

[ Edited ]
★ Guide

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? with any device
OS Version with any os
Ally Code: (Find it here: http://bit.ly/AllyCode ) 469-983-473
What type of issue do you have? Other
How often does the bug occur? Every time (100%)
Summarize your bug my whole guild still can´t login into game!
Steps: How can we find the bug ourselves?
Connection Type
Please select your region
Country

after this report: https://answers.ea.com/t5/Bug-Reports/my-whole-guild-can-t-login-into-game-now-it-s-payouthour-for/m...
was closed my whole guild still can´t login into game!

can we get some info about payouttime, the 3 raids and revan event?

Message 19 of 33 (419 Views)

Cannot login during arena times so lost crystals

★ Apprentice

Product: Star Wars: Galaxy of Heroes
Platform:Android Tablet
What type of device are you experiencing the issue with? Nvidia shield
OS Version android 7
Ally Code: (Find it here: http://bit.ly/AllyCode ) 473138816
What type of issue do you have? Missing Rewards
How often does the bug occur? Every time (100%)
Summarize your bug I have been unable to log in and am still having issues logging in, just managed to collect my rewards but because I couldn't compete in arena I was 7th not 1st or 2nd so missed out on 250-200 crystals over people who had their times before this period, likewise I am unable to compete in fleet arena so suspect I will miss out on 100 crystals additional to other people who could compete before or have their time outside of this period if I am out of the top 20.
Steps: How can we find the bug ourselves? try to login
Connection Type Wifi
Please select your region North America
Country USA

 I have been unable to log in and am still having issues logging in, just managed to collect my rewards but because I couldn't compete in arena I was 7th not 1st or 2nd so missed out on 250-200 crystals over people who had their times before this period, likewise I am unable to compete in fleet arena so suspect I will miss out on 100 crystals additional to other people who could compete before or have their time outside of this period if I am out of the top 20. All I keep getting was either a server error dialog or a dialog saying an error has occurred and i need to restart.

Message 20 of 33 (418 Views)