Can't connect to the game

nqbb2zirvtic · October 2018

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? Can't log in to the game
OS Version 7.1.1
Ally Code: (Find it here: http://bit.ly/AllyCode ) 156-488-633
What type of issue do you have? Network/Connection
How often does the bug occur? Every time (100%)
Summarize your bug Can't log in to the game on several android devices. It just keeps on giving me network connection errors. This is both over wifi and mobile data connections.
Steps: How can we find the bug ourselves?
Connection Type Wifi
Please select your region Europe
Country UK

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Tried different connection types and nothing seems to work. It's my arena payout time soon as well, and also my fleet. Please sort it soon.

CG_MindTricks · October 2018

~~This issue has now been resolved.~~

~~Thank you for your patience.~~

Update: We've identified that some players may still be encountering connection issues. Working on it and will update as soon as possible.

Updates will be posted here: https://forums.galaxy-of-heroes.starwars.ea.com/discussion/185760/connection-issues

View in thread

jack282323 · October 2018

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? Moto G5 Plus
OS Version 7.0
Ally Code: (Find it here: http://bit.ly/AllyCode )
What type of issue do you have? Network/Connection
How often does the bug occur? Every time (100%)
Summarize your bug Game won't load, stuck at either looking for updates or loading cantina every time.
Steps: How can we find the bug ourselves? Try loading the app, I suppose
Connection Type Wifi
Please select your region Asia
Country Cambodia

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Have tried five times, and yes I've done all your standard turn off wifi, clear cache, turn back wifi, restart app *. Nothing is working. Guild just started a raid I'll now miss. Lovely .

amacarthur9 · October 2018

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPhone
What type of device are you experiencing the issue with? iPhone XS
OS Version 12.0
Ally Code: (Find it here: http://bit.ly/AllyCode ) 875-696-655
What type of issue do you have? Network/Connection
How often does the bug occur? Every time (100%)
Summarize your bug Can't get in game. Also was booted from game in middle of a TB battle and lost TB points as a result.
Steps: How can we find the bug ourselves? Try to log in
Connection Type Wifi
Please select your region North America
Country USA

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By the way we are STILL missing phase 5 TB special mission rewards from about a month ago...

And_OneMoreThing · October 2018

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? Xperia XA1
OS Version Oreo
Ally Code: (Find it here: http://bit.ly/AllyCode )
What type of issue do you have? Network/Connection
How often does the bug occur? Every time (100%)
Summarize your bug Code 0.0, no way to connect to the game since 19:00 PM French Time
Steps: How can we find the bug ourselves?
Connection Type Wifi
Please select your region Europe
Country France

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Code 0.0, no way to connect to the game since 19:00 PM French Time

jedilord1 · October 2018

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? with any device
OS Version with any os
Ally Code: (Find it here: http://bit.ly/AllyCode ) 469-983-473
What type of issue do you have? Other
How often does the bug occur? Every time (100%)
Summarize your bug my whole guild can´t login into game! now it´s payouthour for centraleurope!
Steps: How can we find the bug ourselves? try to log in
Connection Type
Please select your region
Country

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my whole guild can´t login into game! now it´s payouthour for centraleurope! (and TB is currently running, and all three heroic raids and some of us couldn´t collect the whole 600 raidtickets)

after several minutes we get this odd info: we tried it out several times with all devices we have got... android, iphone, personal computer with android emulator...

CG_MindTricks · October 2018