Help us improve Answers HQ! Take Survey No, Thanks

Can't claim login bonus.

by ego1899
Reply

Original Post

Re: Can't claim login bonus.

★★★★ Novice

I am also having the same problem. This is one of my two accounts, both of which I have changed my payout time on, but this account had issues with the payout change and the other did not.

 

Ally code: 948-179-862

Message 11 of 24 (203 Views)

Re: Can't claim login bonus.

Hi everyone, thanks for the reports!

The reports that I've seen indicate that when the payout time is changed, it advances a player's login calendar to the next day, so they end up a day ahead of the Daily Login Rewards. You should have already received all the login rewards - just one day you received two of them, so today you aren't receiving any.

The rest of us got the 12/31/18 Daily Login Rewards today, and tomorrow the January calendar should be unlocked, so hopefully you can access your login reward and be on schedule tomorrow.

Hope this helps!
_____________________________________________________________
I am a volunteer on this forum, and not an employee of EA or CG. Please let me know how I can help you!
Message 12 of 24 (172 Views)

Re: Can't claim login bonus.

★★★★ Newbie

I had the same error with 888 times to claim.

When I clicked on the different daily rewards the message doesn't show anymore, but the reward didn't came either.

 

Ally Code: 

948-393-314

Message 13 of 24 (171 Views)

Re: Can't claim login bonus.

★★★★ Novice

Same Ally Code 119-719-312

Screenshot_20181231-093531_Heroes.jpg
Message 14 of 24 (156 Views)

Re: Can't claim login bonus.

★★★★ Novice

I'm also experiencing this issue.

 

Yesterday (12/30/2018 8 AM EST) when I logged into my SWGOH game there was only 1 reward left in my December login Rewards, the 1 Zeta, which I claimed. This morning, (12/31/2018 9 AM EST) when I login it shows me the December Login Rewards but there isn’t a reward to claim as they all show as claimed. The button to claim says “Login 888 times to claim” and the “TItle Text” area says “Text goes here”. While I can tap the red circle X button in the top-right to close the December Login Rewards, later as I’m moving within the game it will come back up again like I have not claimed the reward for the day and still shows that all of the rewards have been claimed. I’m not sure why this is happening. My only theory is that this has to do with me changing my Time Settings so that my Daily Activities Reset changed from 12:00 AM to 4:00 AM.

 

Screenshot: https://cl.ly/e7f86c99c7ea/download/IMG_1829.jpg

Ally Code: 191155833

Case Number: 45771832

 

Message 15 of 24 (144 Views)

Re: Can't claim login bonus.

★★★ Newbie

same thing

 

ally code 952-693-229

Message 16 of 24 (136 Views)

Re: Can't claim login bonus.

★★★★ Newbie

Same issue here: 

 

iPhone 6 and iPad Pro 9.7, both on most recent version of iOS (12.1.2).

 

588-388-681

 

 

IMG_2925.PNG
Message 17 of 24 (132 Views)

Re: Can't claim login bonus.

★★★★ Novice

Same issues as reported, changed my payout a few days ago and can’t claim log in rewards.  Screen shots shown by players with the button to click after 888 log in is the same.

Message 18 of 24 (125 Views)

Re: Can't claim login bonus.

★★★★ Novice

472378972 Me too

Screenshot_20181231_165007_com.ea.game.starwarscapital_row.jpg
Message 19 of 24 (113 Views)

Re: Can't claim login bonus.

★★★★ Novice

Same. 571-798-673. 

Screenshot_20181230-210219.png
Message 20 of 24 (107 Views)

GET SUPPORT AS YOU PLAY

Find and tap Contact Support in-game under Settings, or contact us on EA Help.

Contact EA Help

fifa-20-promo-splash

Having trouble connecting to your game?

Try these steps first to clear up any problems you may have when connecting to an EA game.

Troubleshoot and test your connection

ea-help-promo

Forget your EA Account ID or password?

Reset, update, or link your account information.

View More on EA Help