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Re: Can't claim login bonus.

by Obiguann

Original Post

Accepted Solution

Can't claim login bonus.

★★★★ Novice

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? Samsung Galaxy S0+
OS Version 9
Ally Code: (Find it here: ) 182-665-546
What type of issue do you have? Missing Rewards
How often does the bug occur? Every time (100%)
Summarize your bug Can't claim the daily login bonus for 12/31/2018.
Steps: How can we find the bug ourselves? Try to log in the game with an account which changed his payout recently.
Connection Type Wifi
Please select your region Europe
Country Germany

 I can't claim the reward. The first time I started it today, the game crash when I wanted to collect the reward. (It didn't collect it, I have 12 zetas, just like yesterday).

After I restarted the game, it says "login 888 times to claim the reward". This pops up everytime I start the game.


I tried it on two different devices (also Galaxy Tab S2). Both have the newest OS and game versions. I restarted the game several times. I also deleted and reinstalled it, but nothing changes. I added a screenshot.


It seems that there are many players with the same issues. Some people report that it seems that only people who changed there payout time have this bug. 

Message 1 of 24 (557 Views)

Accepted Solution

Re: Can't claim login bonus.

Thanks for all the additional reports. It's been listed as a known issue, and CG_Crumb has said they'll follow up after the holidays.
I am a volunteer on this forum, and not an employee of EA or CG. Please let me know how I can help you!

View in thread

Message 22 of 24 (338 Views)

All Replies

Re: Can't claim login bonus.

[ Edited ]
★★★★ Novice

Same thing happening to me too, but didn't crash, was already claimed when I logged in so couldn't claim it, now I have the same screen as the OP everytime I login, I can also confirm I have changed my payout time by 1 HR, allycode: 391968748.

Message 2 of 24 (545 Views)

Re: Can't claim login bonus.

[ Edited ]
★★★★ Novice

Same problem here. Payout time changed twice. Ally code: 364-859-215

Message 3 of 24 (521 Views)

Betreff: Can't claim login bonus.

★★★★ Newbie


with my iOS Device the same Problem.

Ally Code: 395-428-619

(Changed payout times twice)

Greetings from Germany

Message 4 of 24 (499 Views)

Re: Can't claim login bonus.

★★★★ Newbie

Same thing here. Code 287-184-125


Thanks and happy new year


Message 5 of 24 (498 Views)

Re: Can't claim login bonus.

[ Edited ]
★★★★ Newbie

Same problem...Ally Code 127-645-151


Did a time change about 3-4 weeks ago.

Message 6 of 24 (478 Views)

Re: Can't claim login bonus.

[ Edited ]
★★★★ Novice

Same for me:

- Device: iOS 12, iPad

 - Ally Code: 679-424-677

Message 7 of 24 (472 Views)

Re: Can't claim login bonus.

★★★ Newbie

Same problem here.


Ally code: 138-884-887

Josefa La cerda



Funko Pop Star Wars

Message 8 of 24 (456 Views)

Re: Can't claim login bonus.

★★★★ Newbie

Same problem here, ally code: 262-562-121

Message 9 of 24 (423 Views)

Re: Can't claim login bonus.

★★★★ Newbie

Same issue. 824-137-539

Message 10 of 24 (397 Views)


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