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Can't claim login bonus.

by ego1899
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Accepted Solution

Can't claim login bonus.

★★★★ Novice

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? Samsung Galaxy S0+
OS Version 9
Ally Code: (Find it here: http://bit.ly/AllyCode ) 182-665-546
What type of issue do you have? Missing Rewards
How often does the bug occur? Every time (100%)
Summarize your bug Can't claim the daily login bonus for 12/31/2018.
Steps: How can we find the bug ourselves? Try to log in the game with an account which changed his payout recently.
Connection Type Wifi
Please select your region Europe
Country Germany

 I can't claim the reward. The first time I started it today, the game crash when I wanted to collect the reward. (It didn't collect it, I have 12 zetas, just like yesterday).

After I restarted the game, it says "login 888 times to claim the reward". This pops up everytime I start the game.

 

I tried it on two different devices (also Galaxy Tab S2). Both have the newest OS and game versions. I restarted the game several times. I also deleted and reinstalled it, but nothing changes. I added a screenshot.

 

It seems that there are many players with the same issues. Some people report that it seems that only people who changed there payout time have this bug. 

screenshot2018-12-31_08-58-25.jpg
Message 1 of 24 (559 Views)

Accepted Solution

Re: Can't claim login bonus.

Thanks for all the additional reports. It's been listed as a known issue, and CG_Crumb has said they'll follow up after the holidays.

https://forums.galaxy-of-heroes.starwars.ea.com/discussion/191608/known-issue-daily-login-rewards#la...
_____________________________________________________________
I am a volunteer on this forum, and not an employee of EA or CG. Please let me know how I can help you!

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Message 22 of 24 (342 Views)

All Replies

Re: Can't claim login bonus.

[ Edited ]
★★★★ Novice

Same thing happening to me too, but didn't crash, was already claimed when I logged in so couldn't claim it, now I have the same screen as the OP everytime I login, I can also confirm I have changed my payout time by 1 HR, allycode: 391968748.

Heroes_2018-12-31-08-14-03.png
Message 2 of 24 (546 Views)

Re: Can't claim login bonus.

[ Edited ]
★★★★ Novice

Same problem here. Payout time changed twice. Ally code: 364-859-215

Screenshot_20181231-105837.jpg
Message 3 of 24 (522 Views)

Betreff: Can't claim login bonus.

★★★★ Newbie

Hello,

with my iOS Device the same Problem.

Ally Code: 395-428-619

(Changed payout times twice)

Greetings from Germany

9454272D-71AB-400A-8D49-E9FB6885C6B0.png
Message 4 of 24 (500 Views)

Re: Can't claim login bonus.

★★★★ Newbie

Same thing here. Code 287-184-125

 

Thanks and happy new year

 

EA0F128D-BB97-4BF9-942C-51FF5511E876.png
Message 5 of 24 (499 Views)

Re: Can't claim login bonus.

[ Edited ]
★★★★ Newbie

Same problem...Ally Code 127-645-151

 

Did a time change about 3-4 weeks ago.

Message 6 of 24 (479 Views)

Re: Can't claim login bonus.

[ Edited ]
★★★★ Novice

Same for me:

- Device: iOS 12, iPad

 - Ally Code: 679-424-677

CD8510D7-0CBF-4222-BCE0-23564EA2E866.png
Message 7 of 24 (473 Views)

Re: Can't claim login bonus.

★★★ Newbie

Same problem here.

 

Ally code: 138-884-887

Josefa La cerda

 

----

Funko Pop Star Wars

Screenshot_51.png
Message 8 of 24 (457 Views)

Re: Can't claim login bonus.

★★★★ Newbie

Same problem here, ally code: 262-562-121

Screenshot_20181231-132003_Heroes.jpg
Message 9 of 24 (424 Views)

Re: Can't claim login bonus.

★★★★ Newbie

Same issue. 824-137-539

Screenshot_20181231-064121.jpg
Message 10 of 24 (398 Views)

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