Re: Can't buy cristals (swgoh)

by SF_N3Y0-8826
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Can't buy cristals (swgoh)

★★★★ Novice

Hello,

 

I bought a pack of 7300 crystals. When i check my bank account i see the -49.99$ but in game I never received the cristals.

When i try to buy another one, it tells me I already own it .. but thats completely wrong !

 

I need them now to buy mods packs ! :'( (the reset for mods pack is in 10min)

 

I can buy nothing. When i do "restore shop", that tell me "Impossible to start the restoration, a transaction is already being treated."

 

Help please !

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Accepted Solution

Re: Can't buy cristals (swgoh)

★★★★ Novice

Thx for the help, no one from the support apparently care about the issue.

I lost 5 modules packs now.

 

Keep doing like that, you just get 1 more hater Angel

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Re: Can't buy cristals (swgoh)

★★★★ Novice

please can you help me, I still didnt get my cristals ...

Message 2 of 8 (1,430 Views)

Re: Can't buy cristals (swgoh)

★★★★ Novice

12h after I still don't have my cristals.. mods pack is gone in 4h.

 

Can i have some help please ?

Message 3 of 8 (1,418 Views)

Re: Can't buy cristals (swgoh)

★★★★ Novice

Thx for the help, no one from the support apparently care about the issue.

I lost 5 modules packs now.

 

Keep doing like that, you just get 1 more hater Angel

Message 4 of 8 (1,602 Views)

Re: Can't buy cristals (swgoh)

★★★ Newbie

I had the same problem one time. I went into settings and tried restore purchases as well but the purchase still didn't come through. I ended up rebooting my phone and my application needed to be updated. Once I updated the Star Wars app, the crystals were loaded into my account and I have not had the problem since. Hope that helps.

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Re: Can't buy cristals (swgoh)

★★★★★ Newbie

im having a similar issue bought crystals and was billed but didnt receive. ea did put them in my inbox. now i keep getting a restart error. i tried to purchase another item and it wont let me. tried another item and it says a transaction is pending. also bought a fleet mega pack and got one charachter and them game said restart, still didnt get the full pack content. i have uninstalled my app. restarted my phone, checked for updates, and even factory reset the phone. i have a claim but it really isnt going any where. anyone else have an idea

Message 6 of 8 (1,359 Views)

Re: Can't buy cristals (swgoh)

★★★ Novice

I had the same Problem. I buy the new Darth Maul Package. But i never received it. Now i cant buy anything.  EA dont show any reaction. I wrote them.

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Re: Can't buy cristals (swgoh)

★★★★★ Newbie

no fix yet im still waiting on a response.

Message 8 of 8 (1,346 Views)