Can't add friends "Not found"

by Jemaee
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Original Post

Can't add friends "Not found"

★★★ Newbie

Product: Apex Legends
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number 1060ti
Enter RAM memory size in GB 16GB
What is your gamertag/PSN ID/EA Account name? Jemae
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)?
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? In the lobby (waiting area before the match)
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. none
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. none
Did your squad mates also experience the issue? Yes
How many matches had you played in a row before the issue occurred? none
When did this happen? (dd.mm.yy hh:mm)
How often does the bug occur? Often (50% - 99%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? Can't add friends
What should be happening instead? Be abble to add friends
Steps: How can we find the bug ourselves? No Idea

This is happening its most of the people i try to add it says "not found" and its the same in their side they can't find me either.

Message 1 of 9 (1,363 Views)

Re: Can't add friends "Not found"

Community Manager

Hi @Jemaee

 

Is this happening when you're trying to add friends through cross-play, or are these people who also play on PC? 

 

 

/Kent

Kent.png
Message 2 of 9 (1,284 Views)

Re: Can't add friends "Not found"

★★ Novice

This is happening with most players that I can see, even though the privacy settings are correct so players can find your name 

Message 3 of 9 (1,267 Views)

Re: Can't add friends "Not found"

[ Edited ]
Community Manager

@MW2_x_KiLLa87 

 

Are you only seeing this with people on other platforms? 

 

 

/Kent

Kent.png
Message 4 of 9 (1,254 Views)

Re: Can't add friends "Not found"

★★ Novice

I'm trying to add a friend from xbox and I'm using ps4 but even though my setting allow people to search for me it's saying player not found 

Message 5 of 9 (1,241 Views)

Re: Can't add friends "Not found"

★ Novice

I've had the issue, but only with adding crossplay people. In my case, people that do not play on switch. I've added crossplay people in the past, but it hasn't been working recently. All it says is "not found" as stated earlier. I have also made sure all of my crossplay settings are on.

Message 6 of 9 (1,236 Views)

Re: Can't add friends "Not found"

Community Manager

Thanks for the info!

 

It looks like this is similar to some other reports we've been getting recently. I'll pass this along as well. 

 

 

/Kent

Kent.png
Message 7 of 9 (1,197 Views)

Re: Can't add friends "Not found"

★★★ Newbie

Ive had the same problem and been trying to fix it for hours, and it hasn't been fixed.

Message 8 of 9 (263 Views)

Re: Can't add friends "Not found"

★★★ Newbie

It wont let me see other players who are on PC as well, even though I am also on PC

Message 9 of 9 (259 Views)