Camera Rotation bug

[Khevor]

I just got The Sims 4 only a few hours ago but I have been unable to play.

Joanna from Live Chat help told me to post this issue as a bug here so here it goes:

Rotating a sim in CAS or using Rotation in Live mode or Build mode, it rotates wildly.  (In Live and Build modes though, the rotation slows but continuously rotates after that).

Figuring it might be a mouse problem, I uninstalled the SetPoint program that came with the Logitech (old b200 Optical) mouse.  No change.

Switched to my old Microsoft optical mouse.  No change.

Support steps taken:

repaired game, no change

uninstalled, reinstalled game, no change

cleared the cache of Origin in 3 places (ProgramData, Roaming, Local) and restarted it then the game.  No change.

repaired the game again.  No change.

OS: Win7 64-bit

[Khevor · Accepted solution]

Update 2:

The cause of my problem is a conflict between Origin's in-game overlay and Trillian's chat in-game overlay.  (Trillian is an all-in-one IM chat program).

The fix my issue, I just need to disable one of the overlays (either Origin's or Trillian's as it didn't matter which).

This issue, for me, is solved.  (Too bad I can't have both overlays.)

[Khevor]

Update:  I had already ended the conversation with the agent on support but I solved the problem.  Disabling Origin in-game fixed the issue for me.

[Khevor · Accepted solution]

Update 2:

The cause of my problem is a conflict between Origin's in-game overlay and Trillian's chat in-game overlay.  (Trillian is an all-in-one IM chat program).

The fix my issue, I just need to disable one of the overlays (either Origin's or Trillian's as it didn't matter which).

This issue, for me, is solved.  (Too bad I can't have both overlays.)