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Came Crashed (DXGI_ERROR_DEVICE_HUNG)

by Causese
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Accepted Solution

Came Crashed (DXGI_ERROR_DEVICE_HUNG)

★★★ Apprentice

Product: Apex Legends
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number Geforce GTX 1080 GAMING X (MSI)
Enter RAM memory size in GB VRAM: 8GB RAM: 16GB
What is your gamertag/PSN ID/EA Account name? Causese
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Which Legend were you playing (if applicable)? Pathfinder
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? In a match
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Artillery
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. dropping from air ship - received error mid flight
Did your squad mates also experience the issue? I don't know
How many matches had you played in a row before the issue occurred? 4-5 i think (today)
When did this happen? (dd.mm.yy hh:mm) 26/05/2019 some 02:25 AM (CEST)
How often does the bug occur? Rarely (0% - 9%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? game freezes
What should be happening instead? game shouldn't freeze
Steps: How can we find the bug ourselves? it's too rare imo to reproduce so hopefully the screenshot is of some help.


https://gyazo.com/c56e927a51e434df3558d7643cbe0418

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Accepted Solution

Re: Came Crashed (DXGI_ERROR_DEVICE_HUNG)

Community Manager

@Causese 

 

There are Windows Updates available that you have not yet installed, check if these updates help prevent the error you are seeing, thanks.

barry.png
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Message 2 of 2 (140 Views)

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Re: Came Crashed (DXGI_ERROR_DEVICE_HUNG)

Community Manager

@Causese 

 

There are Windows Updates available that you have not yet installed, check if these updates help prevent the error you are seeing, thanks.

barry.png
Stay and Play.png
Message 2 of 2 (141 Views)
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