June 2020
Product: The Sims 4
Platform: PC
Which language are you playing the game in? Polish
How often does the bug occur? Every time
What is your current game version number? 1.63.136.1010
What expansions, game packs, and stuff packs do you have installed? Outdoor Retreat, Get to Work, Perfect Patio, Spa Day, Cool Kitchen, Get Together, Movie Hangout, City Living, Vintage Glamour, Vampires, Bowling Night, Parenthood, Jungle Adventure, Seasons, Get Famous, Strangerville, Island Living, Realm of Magic, Discover University, Tiny Living Stuff, Eco Lifestyle
Steps: How can we find the bug ourselves? It occurred after I installed the latest patch yesterday
What happens when the bug occurs? I'm not able to enter the household with my family in. I'm basically not able to play any family on this save. Game opens but I can't play with any family because the error occurs. I also checked my other saves and I have the same problem with them. What is also interesting - when I start a new game with new save, everything works fine.
What do you expect to see? I want my old save to be fine
Have you installed any customization with the game, e.g. Custom Content or Mods? Never used
Did this issue appear after a specific patch or change you made to your system? Yes, the latest hotfix (yesterday)
I'm sending to @crinrict my save as I was asked to.
I also attached here a screenshot of the error.
Have no idea what to do with it. Everything worked fine since yesterday and the hotfix.
June 2020
We have the same problem as the person above, every time we try to load a family we get this error- 134:b378c837:4240d837
June 2020
I purchased and downloaded Seasons today (first and only expansion pack) and getting the same error code for my saved family - 134:b378c837:4240d837
Game is up to date with yesterday's patch but still not working and have tried the various suggestions in this thread to no avail!
June 2020 - last edited June 2020
@littlebluebutton@ali23_stroud @CuteAndYarny
Merged a few threads
Would anyone that has this please send me their saves. See my signature for instructions
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
June 2020
Thanks Crinrict - have DMed you my save showing this error.
June 2020
Same error, but I have a Mac!!
June 2020
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
June 2020
@crinrict Sent you a MP. Let me know if you can reproduce the error.
June 2020
I have the same problem. It happened after i installed the City Living expansion pack. i could play for awhile after the install but once i wanted to travel somewhere else the error code popped out and cant play anything ever since