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[CURRENT ISSUE] Game Freeze/ Extended Loading Times/ Save Game Bloating

by sjr159
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Accepted Solution

[CURRENT ISSUE] Game Freeze/ Extended Loading Times/ Save Game Bloating

[ Edited ]
★ Apprentice

Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.68.154.1020
What expansions, game packs, and stuff packs do you have installed? Cats and dogs, city living, dine out, discover university, eco lifestyle, get famous, get to work, island living, journey to batuu, jungle adventure, outdoor retreat, parenthood, realm of magic, seasons, spa day, strangerville, vampires, backyard stuff, bowling night stuff, fitness stuff, movie hangout stuff, my first pet stuff, perfect patio stuff, romantic garden stuff, toddler stuff.
Steps: How can we find the bug ourselves? Play the game in live mode and within a few moments the time on the game clock will freeze.
What happens when the bug occurs? The game clock stops and I am unable to do anything in the game. There is still some movement on the screen such as weather and trees moving. The game is also taking much longer to load and and when I try to save the game the spinning wheel just keeps going round and does not do anything.
What do you expect to see? The game clock to continue in normal time and to be able to play the game.
Have you installed any customization with the game, e.g. Custom Content or Mods? Never used.
Did this issue appear after a specific patch or change you made to your system? Yes
Please describe the patch or change you made. Patch on November 10 2020

Thank you

 

Edit By Crinrict: Adjusted Title

Message 1 of 327 (11,483 Views)

Accepted Solution
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Re: 'Time stop'/Sims AI stopping

EA Sims Team

Hello all.

 

Just letting you know that the team is looking into this issue.

 

Thanks for the videos, save files, dxdiags, and other information provided thus far.

------------------------------------------------------------------------------------------------

I'll be taking a few days off.

If you have any urgent concerns, try contacting EA Help:
https://help.ea.com/contact-us/

Thank you.

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Message 92 of 327 (8,294 Views)

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Re: Game time stops

[ Edited ]
Hero

@sjr159 Anyone doing homework ?

Can you still switch between sims or press ESC ? or is it completely frozen ?

 

 

After some research (all the credits go to kusurusu)

 

https://sims4.crinrict.com/eng/2020/11/game-time-is-freezing-patch-1-68/

Happy Gaming
Crin


Trennlinie


I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.

Please only contact me via PM when asked to do so.


Important Threads


Message 2 of 327 (11,479 Views)
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Re: Game time stops

★ Apprentice

There is no one doing homework and I cannot switch between sims. Pressing ESC does eventually bring up the menu.

Message 3 of 327 (11,471 Views)
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Re: Game time stops

Hero
@sjr159 Could you test another save if that has the same issue or if it's just a specific one ?

Happy Gaming
Crin


Trennlinie


I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.

Please only contact me via PM when asked to do so.


Important Threads


Message 4 of 327 (11,464 Views)
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Re: Game time stops

★ Apprentice

I have tried a couple of other save files and it appears to only be this specific one that is having this issue.

Message 5 of 327 (11,459 Views)
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Re: Game time stops

★★★ Novice

Me too. It happens like every 2 minutes. And when I try to save my game it just keeps spinning and I have to restart my computer.

Message 6 of 327 (11,423 Views)
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Re: Game time stops

★★★ Novice

I am having problems as well since the patch/update. My game seems to pause/freeze 1 to 2 minutes after entering Live Mode or could be triggered sooner by interacting with certain objects like going to the fridge to eat, clicking on the mailbox, clicking on TV. The pause isn't obvious because you see the Sims standing there moving slightly, looking around occasionally. Car traffic is still passing by and the tree's moving, but the in-game clock/time is stuck. It stays like this whether i click pause, game speed 1x, 2x, or 3x. This happens every time I start the game and get the following message.

 

The Sims 4 has stopped working
A problem caused the program to stop working correctly.
Windows will close the program and notify you if a solution is available

 

 

Details:
Windows 10: Up-to-date
Game version: 1.68.154.1020 64-bit
Expansions: Cats and dogs, city living, dine out, discover university, get famous, get to work, island living, jungle adventure, outdoor retreat, parenthood, seasons, spa day, movie hangout stuff, toddler stuff.
No mods,
Scripts not allowed


Troubleshooting Performed
I closed out the game started again - problem persists
Restarted my device - problem persists
Uninstalled Sims 4 along with all expansion packs, deleted Sims 4 folder in Program Files (x86), the re-installed using Origin client - problem persists.
Disabled my A/V (BitDefender) (just to test/experiment)
Launched game in offline mode - problem persists

 

Game was working fine before the update on 11/10/2020.
Any help would be appreciated

Message 7 of 327 (11,394 Views)
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Re: Game time stops

[ Edited ]
Hero

@sjr159 Would you mind sending me your save ? Instructions in my signature

 

 

EDIT: Looks like there's some major save bloating going on in that save. Also get a last excpetion

 

My guess is that cause is the same as the crashes. Do you have lots of RAM ?

 

For me it went up to 16  RAM usage and then crashed when trying to save.

 

Also when I did manage to save your game it went from 73 MB to 109 MB without doing much.

 

I will forward your save to EA.

Happy Gaming
Crin


Trennlinie


I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.

Please only contact me via PM when asked to do so.


Important Threads


Message 8 of 327 (11,377 Views)
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Sims 4 doenst respond to keyboad/mouse commands after update 10-11-2020

★★ Novice

Product: The Sims 4
Platform:PC
Which language are you playing the game in? Nederlands
How often does the bug occur? Every time (100%)
What is your current game version number? 1.68.154.10202
What expansions, game packs, and stuff packs do you have installed? everything except eco lifestyle, starwars, knitting, Moshino, laundry, vintage glamour, kitchen accessories, perfect patio and luxury party stuff
Steps: How can we find the bug ourselves? Starting the game to see that it doenst remember the settings for fullscreen. It keeps opening in window. And after playing for 15 min
What happens when the bug occurs? When i start the game it doenst remember my settings. it opens the game in window instead of fullscreen. Also after playing for 15 min it doesnt respond to keyboard commands. Some with tremendous latency. In game mouse commands are ignored i cannot switch from one member of the house hold to another.
What do you expect to see? I expect to see that the game responds well to mouse and keyboard commands. This was never an issue before the latest update from 10-11-2020. After installing this update these problems occured
Have you installed any customization with the game, e.g. Custom Content or Mods? Never used.
Did this issue appear after a specific patch or change you made to your system? No

After installing the update from 10-11-2020 the problems began. 

 

Keyboard and mouse commands are not responding in game. i have no trouble with keyboard and mouse commands in other games or programms on my laptop

 

 

Dont think my system/laptop is the problem as it occured right after the update

I have a Acer Nitro AN515-43

AMD Ryzen 5 3550H with Radeon Vega Mobile Gfx 2.10GHz

RAM 8BG

Message 9 of 327 (11,346 Views)
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Unable to save or close game

★★★ Newbie

Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.68.154.1020
What expansions, game packs, and stuff packs do you have installed? Discover University, Island living, seasons, cats and dogs, city living, get together, get to work, realm of magic, vampires and moschino
Steps: How can we find the bug ourselves? Play the game for about five minutes
What happens when the bug occurs? The game lags. I can't switch control between my sims or make them do stuff. Pausing the game doesn't work, neither does saving or exiting the game. It get's stuck
What do you expect to see? I expected the game to not lag and to be able to switch control from one sim to the other. I expect to be able to pause the game time. I also expect to be able to save my game and exit it without having to shut my whole computer down.
Have you installed any customization with the game, e.g. Custom Content or Mods? Not now. I've removed them.
Did this issue appear after a specific patch or change you made to your system? Yes
Please describe the patch or change you made. I removed my mods, installed the patch re-put my mods (cc clothing) and sentiments didn't seem to work. I removed my mods (again) and repaired my game (from Origins). This problem occured after I started to play with the new patch and the repaired game, whitout my scriptmods installed.

The game will first start to lag. At first I thought the issue was related to the game speed but I retried with only playing on normal speed and it happened again. 

What happens is that I cannot change sim or even control the sim I am currently selected on. The option wheels won't come up for objects, other sims or the sim I am on. The sims will either stand still or autonomously start doing things.

I first tried to save the game and it got stuck, I waited for around 10 minutes (it usually takes me less than 1) and decided to open task manager on my PC, which didn't work. I just couldn't see the task manager window only my game stuck on saving. I then closed my PC.

I tried to play again after rebooting my PC, I played for 5 minutes and the same thing happened again even on normal speed this time. I tried to pause and it wouldn't, it only did once I pressed esc. Then I tried to just close the game all together and it got stuck again. I waited for, again, around 10 minutes with the game freezed before closing my PC again. 

I didn't change anything on my PC or to the game since the update and I had my mods out and my game repaired once it occured. 

 

Message 10 of 327 (11,361 Views)