The Sims 4 Freezing

[ohnoitsmary]

Product: The Sims 4
Platform:Mac
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.68.156.1220
What expansions, game packs, and stuff packs do you have installed? I have everything installed
Steps: How can we find the bug ourselves? I'm not 100% sure, but it happens less then 30 minutes every time I have played since my game crashed my second day playing with snowy escape.
What happens when the bug occurs? My game randomly freezes. Nothing indicates it's coming. It happens every single time I play about 30 wish minutes into game play. I can't click on anything in the game, the times freezes, my sims freeze, and save screen will freeze.
What do you expect to see? Not freezing.
Have you installed any customization with the game, e.g. Custom Content or Mods? Never used.
Did this issue appear after a specific patch or change you made to your system? Yes
Please describe the patch or change you made. Happened after I installed snowy escape and only started after my game crashed.

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This issue didn't occur until after my game crashed. My game didn't crash until my second day playing snowy escape. I have repaired my game, quitting origin and restarting origin, and rebooting my computer. 

[SimQARobo]

Hello all.

Just letting you know that the team is looking into this issue.

Thanks for the videos, save files, dxdiags, and other information provided thus far.

[crinrict]

@primitive137 No, I meant a completely fresh save, just for testing if that bloats too.

[Bluebellflora]

@JuliaChang93

Please upload your saves and PM me the link

[JuliaChang93]

@Bluebellflora Sent you both a big save file and a regular save file (before repairing my game, without any issues) ^_^

[Bluebellflora]

@JuliaChang93 @cvarnadoe @jocileah @evayu2 

Thank you SO much for the saves. It's so helpful I'm going to go ahead and merge this into the main bug thread that Crin has in the bug forum as Windows users are also experiencing it. Keep an eye on the thread for any updates or possible workarounds.

[peggie13123]

Hey guys! I'm wondering if anyone can offer any advice. I updated my game with the November 17th 2020 update, and its causing major lagging in my game. I am able to start up the game, but after I load my current household, they are maybe playable for 20 seconds before the game freezes with the spinning wheel (I play on a mac), and eventually I have to force quit the game. I've seen a lot of mac users saying that repairing the game has solved issues that they've had with this update, but I've tried repairing the game twice through Origin and it doesn't seem to help. I've got no mods/cc installed and only a small handful of packs. Let me know if anyone has any ideas of how I can fix this! 

Thank you! 

[PrendergastPrime]

Ah, hadn't seen that. Here's a better link, then.

It's hard to say whether the save file gets significantly bigger, as the save file is at the point where it glitches out nearly immediately after starting it. However, it is definitely the largest save I have currently at nearly 6mb.With the small amount of time before the glitch, I can't notice any drastic or sharp increase in filesize.

[crystalf1ambe1]

I downloaded snowy escapes when it came out and it was working well got a few days. Now when I try to play my game in a few seconds the time and my sims stop. If I try to save it it goes on forever. I redownloaded mods that are now up to date, I tried starting a new game and it’s still not working. I even repaired the game, so I don’t know what to do now.

[JuliaChang93]

This is my last try and my game got totally unplayable. No problem about loading but playing is impossible. After 10 seconds, everything froze and i needed to force-quit Sims 4. Hope there will be a fix asap.