August 2022 - last edited August 2022
Product: Apex Legends
Platform:Steam-PC
Please specify your platform model. PC
AMD or Nvidia Model Number RTX 2070
Enter RAM memory size in GB 16
What is your gamertag/PSN ID/EA Account name? APolygon
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible. Jamoboy97
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)? Valkyrie
Which Legends were your squad mates using (if applicable)? Gibraltar
Where did the issue occur? In a match
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Northwest of antenna (the area with all the prowlers)
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Shooting prowlers and looting
Did your squad mates also experience the issue? No
How many matches had you played in a row before the issue occurred? 3
When did this happen? (dd.mm.yy hh:mm) 03/08/2022
How often does the bug occur? Every time (100%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? Game crashes with error code: 0x887a0006 dxgi_error_device_hung
What should be happening instead? Game should not crash when entering specified area
Steps: How can we find the bug ourselves? Load into stormpoint map Move to specified area shown on attached image Result: Game will crash with error code: 0x887a0006 dxgi_error_device_hung
[CRASH] 100% - Stormpoint - User crashes when in specific area of map
Observed behaviour:
When entering a specific area of the map, the game will crash to desktop throwing out error code: 0x887a0006 dxgi_error_device_hung
Upon reloading the game and resuming match, the user will crash again. Not allowing them the chance to leave the game.
Reproduction rate: 4/4
Repro steps:
Load into stormpoint map
Move to specified area shown on attached image
Result:
Game will crash with error code: 0x887a0006 dxgi_error_device_hung
Hardware:
Intel(R) Core(TM) i5-8600 CPU @ 3.10GHz 3.10 GHz
16GB DDR3 RAM
Nvidia RTX 2070
Windows 10 Home edition
Game installed and launched through steam
Used to work for EA, hope this can easily go into your JIRA database
Solved! Go to Solution.
August 2022
Could you also check if disabling spot shadows resolves this?
This seems to be related to shadow rendering with mostly NVIDIA cards.
August 2022
August 2022
August 2022
I have this same issue like 1 month now.
Allways happends when iam flying...like from the ship or from the gaizer
Every time like 1 from 5 games the game crash
I have AMD RX580 last driver and windows 11
Cant get rid of this issue.
Any tips ?
August 2022
August 2022
Is there away to fix this yet this has been happening since season 13 and idk what to do anymore. I have already tried EA help on twitter and they just tell me to uninstall and redownload older drivers, they have told me to delete apex and download it again and they have told me to make sure my drivers are updated. I have done all that and more and it is still having the same problem.
August 2022
This error is still not fixec yet. I can't play like this anymore/ This is goodbye Apex Legends.
August 2022
Hey guys, the issue you're encountering is most likely unrelated to the one in this post, it's recommended to make your own thread for new encounters.
Recently there has been an influx of reports regarding this issue, so far it seems mostly related to unstable new drivers (again)