Re: [CL] Planet Honey Pop Build Mode Crashing

by SimGuruRitzy
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Original Post

[CL] Planet Honey Pop Build Mode Crashing

[ Edited ]
★★★ Novice

Product: The Sims 4
Platform:Mac
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.69.59.1220
What expansions, game packs, and stuff packs do you have installed? all of them
Steps: How can we find the bug ourselves? Try to use wall or platform tool on the San Myshuno pre-made lot called Planet Honey Pop
What happens when the bug occurs? The game crashes
What do you expect to see? I should be able to edit this lot just like any other lot.
Have you installed any customization with the game, e.g. Custom Content or Mods? Not now. I've removed them.
Did this issue appear after a specific patch or change you made to your system? Yes
Please describe the patch or change you made. This started right after the platform tool update in November.

So every time I try to edit Planet Honey Pop to fix the fact that the building is not considered a room, the game crashes. I believe the platform tool may have screwed with our ability to make faux split-leveling which was used in this EA build. The rounded edges of the raised stage glitch out completely since the update and if I try to fix it using the new platform tool or even just making the whole building one room, my game crashes within seconds.

 

Edit By Crinrict: Added Tag to Title

Message 1 of 6 (862 Views)

Re: Planet Honey Pop Build Mode Crashing

Hero
@NiteLite014 Do you have any lastCrash files in your doc folder ? If so, could you c/p the content to a post or upload the file as a rar file.

Good Luck
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



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Message 2 of 6 (845 Views)

Re: Planet Honey Pop Build Mode Crashing

[ Edited ]
★★★ Novice

@crinrict Yes I have my most recent, this is with my cc added back in though.

 

Spoiler
<?xml version="1.0" encoding="UTF-8"?><report><version>2</version><sessionid>46bf54ccebbd9ea85fe21750</sessionid><type>crash</type><sku>ea.maxis.sims4.15.mac</sku><createtime>2020-12-22 16:02:41</createtime><buildsignature>Local.Unknown.Unknown.1.69.59.1220-1.200.000.481.Release</buildsignature><systemconfig></systemconfig><categoryid> 0xc4e9</categoryid><stack> 0xc4e9 0x10ce39d 0x10cec11 0x164c8dc 0x10da2b7 0x164c3d7 0x1719738 0x168ee1c 0x168e456 0x168d140 0x10885af 0x1087dd9 0x1087d19 0xfae295 0xe03c82 0x3be5 0x2892 0x2871 0xbf2fa 0x9e7f9 0x9e35f 0x9de47 0x82bea 0x81e3e</stack><threads></threads><screenshot></screenshot><memdump></memdump><contextdata>Client Session Time: 337.02<br />Num Save Errors: 0<br />Num Load Errors: 0<br />Current Game State: 0xbe7da869<br />Origin Version: 10,5,90,45798<br />Modded: True<br />SystemInfo: Mac OS X Version 10.15.7 (Build 19H114) GPU: AMD Radeon Pro 5500M macOS Metal driver 0.0.0.0<br />(baseaddr) 0x7fff713e3000,'libobjc.A.dylib' 0x10737e000,'The Sims 4' 0x10737e000,'The Sims 4' 0x10737e000,'The Sims 4' 0x10737e000,'The Sims 4' 0x10737e000,'The Sims 4' 0x10737e000,'The Sims 4' 0x10737e000,'The Sims 4' 0x10737e000,'The Sims 4' 0x10737e000,'The Sims 4' 0x10737e000,'The Sims 4' 0x10737e000,'The Sims 4' 0x10737e000,'The Sims 4' 0x10737e000,'The Sims 4' 0x10737e000,'The Sims 4' 0x10737e000,'The Sims 4' 0x10737e000,'The Sims 4' 0x10737e000,'The Sims 4' 0x7fff3ad08000,'Foundation' 0x7fff3864b000,'CoreFoundation' 0x7fff3864b000,'CoreFoundation' 0x7fff3864b000,'CoreFoundation' 0x7fff3864b000,'CoreFoundation' 0x7fff3864b000,'CoreFoundation'(/baseaddr)</contextdata></report>

 

Edit By Crinrict: Added Spoiler Tags

Message 3 of 6 (809 Views)

Re: Planet Honey Pop Build Mode Crashing

Hero
@NiteLite014 Thanks

Good Luck
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



Important Threads


Message 4 of 6 (793 Views)

Re: [CL] Planet Honey Pop Build Mode Crashing

★★★ Novice

This bug has since gotten worse, to the point where I can't even load the lot without my game crashing. I've tried replacing the lot without loading it through the edit world mode and it still crashes.

Message 5 of 6 (683 Views)

Re: [CL] Planet Honey Pop Build Mode Crashing

EA Staff

Hello @NiteLite014 

 

If you are still encountering this (without mods), would you be willing to share these files:

 

- Affected save file(s)
- \Documents\Electronic Arts\The Sims 4\Config.log
- Latest lastcrash file from document folder

If so, please send me a private message with a link to the files.

Instructions here:

https://answers.ea.com/t5/Bug-Reports/INFORMATION-How-to-Send-User-Files-to-The-Sims-4-Team/m-p/6065...


This account is no longer accepting Direct Messages. If you need to send a Direct Message, please send it to TheSimsDirect. Thank you.

Message 6 of 6 (605 Views)