CANNOT CONNECT TO EA SERVERS (BATTLE FRONT 2)

[alejandro492]

Product: Star Wars Battlefront II
Platform:Microsoft XBOX One
What is your issue related to? General
Summarize your bug I have opened all of my PORTS for Xbox One, yet I cannot connect to the EA servers! This is also happening with Battlefield 4. I've tried multiple Gamertags and none seem to connect. I've clear my MACC, restarted my Xbox and my router/modem. We've tried everything on the EA live Chat, and I was told to report this as a bug to be investigated. I repeat I cannot connect to the EA servers as soon as my game launches.
What is your gamertag/PSN ID/EA Account name? H2 711sparta117
How often does the bug occur? Every time (100%)
Can you tell us the date (MM/DD/YYYY) that you saw the bug? 4/1/2018
What time did you see the bug? (HH:MM AM/PM) N/A
In what game mode did the bug occur? Galactic Assault
What is your time zone? GMT (UTC)
Steps: How can we find the bug ourselves? Not possible, the bug happens on my console and my location.
What happens when the bug occurs? Cannot connect to EA servers.
What do you expect to see? Be able to connect to EA servers.
Please select your region South America
AMD or Nvidia Model Number N/A Xbox One

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All ports for the XBOX have been opened, the system has been restarted multiple times and so has my router/modem. Still unable to connect to the EA servers at all! Gamertag: H2 711sparta117

[edit: email address removed]

Name: Michael Ruggiero

[EA_Ataashi]

Hey @alejandro492

I'm sorry to hear about your issue with connecting to our servers.

I know that you've already tried a few troubleshooting steps, but many players managed to solve this problem by changing version of their Internet Protocol (IPv). You might need to contact your Internet Provider to check if you're using IPv4, not IPv6. You can read more about it in this article.

Let me know if that helps with your connectivity issue!

Thanks!

/Ataashi

[whitesm0720]

I can connect and start playing and get disconnected about every 45 min to hour. I have bought a new modem a new router and upgraded my internet service. I did port forwarding and nothing helps. I’m convinced that the servers at ea are the problem. Wish I had a fix it’s driving me nuts... and aggravated is an understatement.

[alejandro492]

Nope! I've been using IPv4 all along. Seriously bummed ):