Re: CAN'T LOGIN - STUCK AT LOADING CANTINA

by fazeveb
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Accepted Solution

CAN'T LOGIN - STUCK AT LOADING CANTINA

★★★ Newbie

Product: Star Wars: Galaxy of Heroes
PlatformAndroid Phone
What type of device are you experiencing the issue with?:   Xiaomi Mi A1 / BlueStacks emulator on PC
OS Version:   Up to date
Ally Code: (Find it here: http://bit.ly/AllyCode ) 224-898-193
What type of issue do you have?:   Cannot Login
How often does the bug occur?:   Just now
Summarize your bug:    I tried to log in this morning and the game is stuck at Loading Cantina. I tried clearing cache, I reinstalled several times, restarted phone. I tried BlueStacks emulator on PC - same result.
Steps: How can we find the bug ourselves?:  I can't login, so I suppose it might be a server-wide issue.
Connection Type: Wifi
Please select your region: Europe
Country:  Bulgaria

Message 1 of 20 (744 Views)

Accepted Solution

Re: CAN'T LOGIN - STUCK AT LOADING CANTINA

★★★ Newbie

Thanks for replying EA_UltraSlide.

 

It seems the issue was resolved on CG's end and I can now log in. 

 

There was no error message, I was just stuck on loading screen for hours.

 

Thankfully, it works now!

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Message 5 of 20 (697 Views)

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Re: CAN'T LOGIN - STUCK AT LOADING CANTINA

★★★ Novice

Same issue here. And quite a lot of my guildmates are having it too. 

Message 2 of 20 (730 Views)

Re: CAN'T LOGIN - STUCK AT LOADING CANTINA

★★★ Newbie

I was beginning to fear it's just me. So frustrating, I might lose the energy refreshes soon.

Message 3 of 20 (727 Views)

Re: CAN'T LOGIN - STUCK AT LOADING CANTINA

EA Live QV Team

Hi @fazeveb and sorry to hear that.

 

We can see that you have got them game open now. What was the issue you were facing? Was there any error given?

 

@notomuch are you still having trouble? Could you provide your ally code if you are still having trouble opening the game.

Message 4 of 20 (701 Views)

Re: CAN'T LOGIN - STUCK AT LOADING CANTINA

★★★ Newbie

Thanks for replying EA_UltraSlide.

 

It seems the issue was resolved on CG's end and I can now log in. 

 

There was no error message, I was just stuck on loading screen for hours.

 

Thankfully, it works now!

Message 5 of 20 (698 Views)

Re: CAN'T LOGIN - STUCK AT LOADING CANTINA

★ Novice
@fazeveb Hi after this new update my son cant open his game on his samsung galaxy j5 prime or his samsung tab e.
Message 6 of 20 (640 Views)

Re: CAN'T LOGIN - STUCK AT LOADING CANTINA

★ Novice
@fazeveb The game keeps saying there is a new client available but it doesn't go past that
Message 7 of 20 (636 Views)

Re: CAN'T LOGIN - STUCK AT LOADING CANTINA

★★ Novice

I am on IOS and have been having this problem at least for the last few hours. Help please I'm missing out on Energy and My arena climb!

Message 8 of 20 (516 Views)

Re: CAN'T LOGIN - STUCK AT LOADING CANTINA

★★★ Novice

I am also having the same issue. Ally code 861-345-866. EA help couldn’t resolve the issue and said everting looks fine on the account. 

Message 9 of 20 (508 Views)

Re: CAN'T LOGIN - STUCK AT LOADING CANTINA

★★ Novice

Yeah I've tried restarting My phone and reinstalling the game multiple times! My ally code is 981-232-533

 

Message 10 of 20 (491 Views)