C3PO'S Confuse STILL doesnt work [ Edited ]

[Kn1ghtlightning]

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? Galaxy s9
OS Version Android
Ally Code: (Find it here: http://bit.ly/AllyCode ) 724539651
What type of issue do you have? Gameplay
How often does the bug occur? Every time (100%)
Summarize your bug This is in response to the content update posted on 1/16/19. They start talking about how there are reports of C3Po's protocol droid ability isn't reducing cooldowns, then start going into the mechanics of how CONFUSE works. You can tell because they say "increase cooldowns" not "reduce cooldowns". Confuse and increasing cooldowns is in his basic ability toolkit and has NOTHING to do with the Protocol Droid ability. In my post...https://answers.ea.com/t5/Bug-Reports/C3PO-S-3rd-Stack-of-Confuse-doesnt-work/m-p/7348822#M21902 ...... lay out that this mechanic is broken. How do I know it's still broken and ISN'T working as intended? Because in their explanation they say, "If a unit is not called to assist and does not counter attack, their cooldowns essentially stay at the same value" Got news for you, the second stack of confuse says, "Cannot counter, assist, or gain bonus turn meter" In other words, the only way to get Confuse to increase a character's cooldowns before a character has used up ALL of the special abilities, is by... getting rid of it? Not having Confuse to begin with? I'm supposed to take advantage of the 3rd stack WITHOUT having the 2nd stack? The devs have just demonstrated that they don't know the full mechanics or even the NAME of C3PO's abilities. I would like my zetas back. Thank you.
Steps: How can we find the bug ourselves? See above
Connection Type Mobile
Please select your region North America
Country USA

‌

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? Galaxy s9
OS Version Android
Ally Code: (Find it here: http://bit.ly/AllyCode ) 724539651
What type of issue do you have? Gameplay
How often does the bug occur? Every time (100%)
Summarize your bug This is in response to the content update posted on 1/16/19. They start talking about how there are reports of C3Po's protocol droid ability isn't reducing cooldowns, then start going into the mechanics of how CONFUSE works. You can tell because they say "increase cooldowns" not "reduce cooldowns". Confuse and increasing cooldowns is in his basic ability toolkit and has NOTHING to do with the Protocol Droid ability. In my post...https://answers.ea.com/t5/Bug-Reports/C3PO-S-3rd-Stack-of-Confuse-doesnt-work/m-p/7348822#M21902 ...... lay out that this mechanic is broken. How do I know it's still broken and ISN'T working as intended? Because in their explanation they say, "If a unit is not called to assist and does not counter attack, their cooldowns essentially stay at the same value" Got news for you, the second stack of confuse says, "Cannot counter, assist, or gain bonus turn meter" In other words, the only way to get Confuse to increase a character's cooldowns before a character has used up ALL of the special abilities, is by... getting rid of it? Not having Confuse to begin with? I'm supposed to take advantage of the 3rd stack WITHOUT having the 2nd stack? The devs have just demonstrated that they don't know the full mechanics or even the NAME of C3PO's abilities. I would like my zetas back. Thank you.
Steps: How can we find the bug ourselves? See above
Connection Type Mobile
Please select your region North America
Country USA

‌

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? Galaxy s9
OS Version Android
Ally Code: (Find it here: http://bit.ly/AllyCode ) 724539651
What type of issue do you have? Gameplay
How often does the bug occur? Every time (100%)
Summarize your bug This is in response to the content update posted on 1/16/19. They start talking about how there are reports of C3Po's protocol droid ability isn't reducing cooldowns, then start going into the mechanics of how CONFUSE works. You can tell because they say "increase cooldowns" not "reduce cooldowns". Confuse and increasing cooldowns is in his basic ability toolkit and has NOTHING to do with the Protocol Droid ability. In my post...https://answers.ea.com/t5/Bug-Reports/C3PO-S-3rd-Stack-of-Confuse-doesnt-work/m-p/7348822#M21902 ...... lay out that this mechanic is broken. How do I know it's still broken and ISN'T working as intended? Because in their explanation they say, "If a unit is not called to assist and does not counter attack, their cooldowns essentially stay at the same value" Got news for you, the second stack of confuse says, "Cannot counter, assist, or gain bonus turn meter" In other words, the only way to get Confuse to increase a character's cooldowns before a character has used up ALL of the special abilities, is by... getting rid of it? Not having Confuse to begin with? I'm supposed to take advantage of the 3rd stack WITHOUT having the 2nd stack? The devs have just demonstrated that they don't know the full mechanics or even the NAME of C3PO's abilities. I would like my zetas back. Thank you.
Steps: How can we find the bug ourselves? See above
Connection Type Mobile
Please select your region North America
Country USA

‌

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? Galaxys9
OS Version Android
Ally Code: (Find it here: http://bit.ly/AllyCode ) 724539651
What type of issue do you have? Gameplay
How often does the bug occur? Every time (100%)
Summarize your bug https://youtu.be/EJ1bs7QA0QQ https://youtu.be/5tXlBzwmDPg Above are 2 separate videos I made showing the issue. They show that after a character has 3 stacks of c3po's confuse, and that character uses their basic ability, their cooldowns are not getting increased. They videos have audio explaining as well
Steps: How can we find the bug ourselves? Please fix this bug. I invested 2 zetas into this character and had to use 1 zeta and real work money just to unlock him.
Connection Type Wifi
Please select your region North America
Country Us

‌Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? Galaxy s9
OS Version Android 
Ally Code: (Find it here:http://bit.ly/AllyCode ) 724539651
What type of issue do you have?Gameplay
How often does the bug occur? Every time (100%)
Summarize your bug This is in response to the content update posted on 1/16/19. They start talking about how there are reports of C3Po's protocol droid ability isn't reducing cooldowns, then start going into the mechanics of how CONFUSE works. You can tell because they say "increase cooldowns" not "reduce cooldowns". Confuse and increasing cooldowns is in his basic ability toolkit and has NOTHING to do with the Protocol Droid ability. In my post...https://answers.ea.com/t5/Bug-Reports/C3PO-S-3rd-Stack-of-Confuse-doesnt-work/m-p/7348822#M21902 ...... lay out that this mechanic is broken. How do I know it's still broken and ISN'T working as intended? Because in their explanation they say, "If a unit is not called to assist and does not counter attack, their cooldowns essentially stay at the same value" Got news for you, the second stack of confuse says, "Cannot counter, assist, or gain bonus turn meter" In other words, the only way to get Confuse to increase a character's cooldowns before a character has used up ALL of the special abilities, is by... getting rid of it? Not having Confuse to begin with? I'm supposed to take advantage of the 3rd stack WITHOUT having the 2nd stack? The devs have just demonstrated that they don't know the full mechanics or even the NAME of C3PO's abilities. I would like my zetas back. Thank you.
Steps: How can we find the bug ourselves? See above.
Connection Type Mobile
Please select your region North