Buttons disappeared in heroic sith raid. [ Edited ]

[Acidwormss]

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? Nox
OS Version Latest
Ally Code: (Find it here: http://bit.ly/AllyCode ) 129-948-123
What type of issue do you have? Gameplay
How often does the bug occur? Occasionally (10% - 49%)
Summarize your bug Buttons disappeared in raid as shown in picture. Couldn't do anything other than retreat.
Steps: How can we find the bug ourselves? No idea. See screenshot
Connection Type
Please select your region
Country United States

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As shown in the screenshot my buttons disappeared. This would have been my biggest run by far with this team.  Cost me 2nd place probably in Sith raid as that is what I normally get and was doing very well.  Only thing I could do was close app.  Can I get equivalent rewards to second place please? Couldn't go again since phase was over.  This has been happening to others in various game modes on various devices so I don't think this is a client issue.  Malak was the character that had just died when Traya hit enrage.

Any ideas on why this happens?

[EA_HighCommand · Accepted solution]

Hi @Acidwormss and sorry to hear that.

We are aware of this issue and are already working on it.

Unfortunately, we can't provide the rewards for a possible second-place ranking, sorry.

[GibraltarPC]

Also have this issue. Buttons disappear and can't do anything.

Waiting for fix.

[EA_HighCommand · Accepted solution]

Hi @Acidwormss and sorry to hear that.

We are aware of this issue and are already working on it.

Unfortunately, we can't provide the rewards for a possible second-place ranking, sorry.

[Acidwormss]

@EA_HighCommand Thanks for the response. Hopefully it gets addressed soon as it can have a big impact on one's performance in the raid.