Help us improve Answers HQ! Take Survey No, Thanks

Bugs - How to report them

by EA_Jason
Reply

Original Post

Highlighted

Bugs - How to report them

[ Edited ]
Community Manager

Welcome to the new Bug Report board for FIFA Mobile.

 

We do our best when developing our games, but we know things are not always going to work as they should. Have you found any issue in FIFA Mobile? Then use this Bug Report board to let us know.

 

What is a bug?

 

Whenever you encounter a problem in FIFA Mobile that cannot be resolved by performing the usual troubleshooting, chances are that you encountered a bug in FIFA Mobile. This forum would be the right place to report them. Use the Search function to ensure that the bug was not previously reported. 

 

What is not a bug?

 

If you have issues installing the game, get an error message, the game crashes, etc., then please create your thread in the Technical Issues board. In most cases, these issues are not bugs.

 

How do I report a bug?

 

Can't find anything similar and you want to let us know about it? Then it is time to press the "New Topic" button to report the bug.

 

Be sure to include the following information:

 

- Device Info

- Time (+timezone) and date of when this last happened

- Screenshot

- Video

 

FIFA Mobile List of Bugs

 

Coming soon.

 

 

Thanks for your help!

Message 1 of 1 (5,061 Views)

fifa-mobile-splash

Buy and sell items in FIFA Mobile

Learn how to use FIFA currency and buy or sell your items.

View more on EA Help

fifa-19-promo-splash

Having trouble connecting to your game?

Try these steps first to clear up any problems you may have when connecting to an EA game.

Troubleshoot and test your connection

fifa-19-player-splash

Secure your account

Turn on Login Verification to access FUT Web and Companion Apps, and protect your information.

View more on EA Help