Bug with Grand Arena

[watch-skywalker]

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? Cell phone
OS Version What ever the newest version is
Ally Code: (Find it here: http://bit.ly/AllyCode ) 644398582
What type of issue do you have? Gameplay
How often does the bug occur? Rarely (0% - 9%)
Summarize your bug I won my grand arena battle but instead I got a message that grand arena was over and my battle was lost.
Steps: How can we find the bug ourselves? I don't know it has only happened once
Connection Type Wifi
Please select your region North America
Country United States

‌

This error will likely cost me this round of grand arena.

[EA_HighCommand · Accepted solution]

Hi @watch-skywalker and sorry to hear that.

We've checked our logs and it appears you've lost connection to the server during that match, resulting it to expire without you being able to see that. That explains the weird message you got after the match ended.

We have flagged the messaging already for review.

That you lost the battle is correct, since the server was unable to get a result due to the lost connection issue.

[EA_HighCommand · Accepted solution]

Hi @watch-skywalker and sorry to hear that.

We've checked our logs and it appears you've lost connection to the server during that match, resulting it to expire without you being able to see that. That explains the weird message you got after the match ended.

We have flagged the messaging already for review.

That you lost the battle is correct, since the server was unable to get a result due to the lost connection issue.