Bug report was closed without explanation

[macdiarmada9]

Product: Star Wars: Galaxy of Heroes
Platform:Android Tablet
What type of device are you experiencing the issue with? phone
OS Version 7.1.1
Ally Code: (Find it here: http://bit.ly/AllyCode )
What type of issue do you have? Missing Rewards
How often does the bug occur? Every time (100%)
Summarize your bug https://answers.ea.com/t5/Bug-Reports/Google-Play-card-issue-Ireland/m-p/6395234#M4230 this was closed without explanation. please just answer my questions.
Steps: How can we find the bug ourselves?
Connection Type
Please select your region
Country

‌

Product: Star Wars: Galaxy of Heroes
Platform:Android Tablet
What type of device are you experiencing the issue with? phone
OS Version 7.1.1
Ally Code: (Find it here: http://bit.ly/AllyCode )
What type of issue do you have? Missing Rewards
How often does the bug occur? Every time (100%)
Summarize your bug https://answers.ea.com/t5/Bug-Reports/Google-Play-card-issue-Ireland/m-p/6395234#M4230 this was closed without explanation. please just answer my questions.
Steps: How can we find the bug ourselves?
Connection Type
Please select your region Europe
Country Ireland

‌

[LunalaeW]

I also still miss the promotion reward, after my telephone call with the EA support they give my case to a specialist team. In your case I would open another ticket.

Today (11/15) I got my reward, it takes some days now but it worked right. I got the right amount of Rey shards and crystals. So just add all infos (bill of the Google card, screenshots about the promotion is aktiv in your country...)

I'm really happy that this way worked.