Bug No room in household sims mobile

[LovePuppos]

Product: The Sims Mobile
Platform:Apple iPhone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) Iphone 8 plus
OS Version 13.3
Player ID: (Find your Player ID in Sims Mobile: https://help.ea.com/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile ) 1003460620860
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? expanded land and houses, purchased 3 so far, unable to have more people in house apart from 4 playable players and 1 child, cannot ivite sims to move in as told no room in household even though 1 only has 1 player.
What do you expect to see? being able to request players to move in and have up to 8 players in each house as per the update realse and walk through video realsed
Connection Type Mobile
Please select your region Australia
Country australia
Additional feedback spend 1.5 hours on phone and laptop tryijn to log a bug report, spent 1 hour on chat with EA support person who then said to log it on a forum and 60 minutes on hold, delete and reinstalled app. can tlodge through mobile as the screen to lodge does not seem mobile friendly. pretty annoyed right now sorry

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cannot invite sims or have more babies even though i have 3 new houses, 4 playable and being told no room in household

[SalixCat]

@LovePuppos 

We need an empty playable Sim slot in order to be able to ask a playable Sim owned by another player to move in to our household. Why is that? Because we can have four playable Sims in total. The number of playable Sim slots remains constant no matter how many house lots we unlock. 

The maximum number of NPCs (non playable characters) that we can have in each house is eight. This means that if we unlock all four plots of land we will be able to have in total four playable Sims and 32 NPCs (babies, children, adult NPCs and retired Sims).

So, if you want to ask a Sim to move in, you need first to retire one of your playable Sims and then you will be able to send the move in request.

The active Sims slot must remain empty until the request is accepted.