Bug NHL 19

[gali33680]

Product: NHL 19
Platform:Sony Playstation 4
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Can’t play the playoffs with the player career mode
What happens when the bug occurs? It’s the end of the season
What do you expect to see? I want play the playoffs after a long season.......
Was the issue in online or offline mode? Offline
Insert Game Mode or Feature here Carrière pro
What time did you see the bug? (HH:MM AM/PM) All the time
What is your time zone?
What is your gamertag/PSN ID? Gali3850
PS4 Crash Reporting: Please copy the text you put in the crash report here. Season dead
EASHL issues? Please insert your Club Region. Gironde
What is your game language? French

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Every season.

[NHL_Live_Support]

Hey @gali33680,

Can you please explain why you can't play the playoffs?  Is it because your team didn't qualify for the playoffs?  Or is there a bug happening that's preventing you?  Please provide more detail.

[gali33680]

When i’m qualified for the second round off the playoffs, i can’t playing the game . Its written« saison morte » in french. But the simulation continue with my team. I can see every round but i don’t play... 

my brother plays on NHL 19 with a goaltender and it’s the same for him. We load 2 differents games on PlayStation store and there is the same trouble.

thanks for help

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@NHL_Live_Support wrote:

Hey @gali33680,

Can you please explain why you can't play the playoffs?  Is it because your team didn't qualify for the playoffs?  Or is there a bug happening that's preventing you?  Please provide more detail.

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[NHL_Live_Support]

Hey @gali33680,

In Be a Pro Mode, what year are you in?

[gali33680]

In the career mode!!! It happened during the first and the second season too.

[gali33680]

It’s the mode « be a pro career »

[gali33680]

I won the last game, my team is qualified but « sim to next season »😭😤😭

thanks for help

[NHL_Live_Support]

Ok, thank you.  We will investigate the issue.