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Re: Bounty reward crate not tallying properly

by npkx8ftnti4q
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Original Post

Bounty reward crate not tallying properly

★★★★ Newbie

Product: Command & Conquer: Rivals
Platform:Android Phone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) Google Pixel 2 XL
OS Version Oreo?
What is your Player ID?
What type of issue do you have? Missing Rewards
How often does the bug occur? Rarely (0% - 9%)
Summarize your bug See below
Steps: How can we find the bug ourselves?
Connection Type
Please select your region North America
Country Canada

Product: Command & Conquer: Rivals
Platform:Android Phone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) Google Pixel 2 XL
OS Version Oreo?
What is your Player ID? #gt3tzcnz
What type of issue do you have? Missing Rewards
How often does the bug occur? Rarely (0% - 9%)
Summarize your bug I had completed all 5 of my daily bounties, but the reward crate tally on the right side of the screen remained at 0/5. I did not receive my reward crate for completing all 5 daily bounties. Screenshot pictures provided below.
Steps: How can we find the bug ourselves? Screenshot pictures provided below.
Connection Type Wifi
Please select your region North America
Country Canada

Message 1 of 6 (209 Views)

Re: Bounty reward crate not tallying properly

EA Live QV Team

Hey @Bi9B4dW0lfe, thanks for reaching out. Can I ask you to provide your Persona ID so I can look into this for you? You'll find it under Settings > About. Thanks Standard smile

Message 2 of 6 (200 Views)

Re: Bounty reward crate not tallying properly

★★★★ Newbie
Thank you, it is 1003657122548
Message 3 of 6 (190 Views)

Re: Bounty reward crate not tallying properly

EA Live QV Team

Thanks for your ID @Bi9B4dW0lfe! I've checked your account and it has records that you have completed the bounties alright. Can you try force closing the app, clearing your cache and checking then? I'll pass this along to the team to look into this further but let me know if clearing cache helps.

Message 4 of 6 (170 Views)
Highlighted

Re: Bounty reward crate not tallying properly

★★★★★ Newbie
Me too
Message 5 of 6 (153 Views)

Re: Bounty reward crate not tallying properly

[ Edited ]
★★★ Newbie

Hey @EA_Grasshopper I tried the force stop and cache clear but it didn't work. Attaching my version (stuck 4/5) and I did recall dropping some bounties before getting into this state. Some of the bounties I dropped did have some progress. Attached some screen caps. Hope that helps! 

 

Also I use the Google Pixel 2.

Message 6 of 6 (120 Views)

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