Bought the lucky in love pack but didnt receive

[ELLEpaws]

Product: The Sims Mobile
Platform:Apple iPhone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) Iphone 12
OS Version 14
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Buy the pck
What do you expect to see? Should be able to receive the content but i never
Connection Type Wifi
Please select your region Asia
Country Philippines

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Everytime i bought a pack, this is i rncounter always. i need to inform the ea and manualy put the content on my account. 

[EA_DragonsEye · Accepted solution]

Hi @ELLEpaws! 
In order to get the pack you purchased you need to contact customer support. You said this happens all the time so you already know how it goes, add the proof or purchase, do not forget to put your player id...
However, since you say this happens to you all the time, could you DM me your player id and I will sent it to studio so they can inspect your game and see what is wrong.
Thanks!

[EA_DragonsEye · Accepted solution]

Hi @ELLEpaws! 
In order to get the pack you purchased you need to contact customer support. You said this happens all the time so you already know how it goes, add the proof or purchase, do not forget to put your player id...
However, since you say this happens to you all the time, could you DM me your player id and I will sent it to studio so they can inspect your game and see what is wrong.
Thanks!

[ELLEpaws]

@EA_DragonsEye DM you. Please help me.