Bought kyro pack twice didn’t receive anything the second time but was charged

[OrientalPrince]

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPhone
What type of device are you experiencing the issue with? iPhone 12
OS Version Don’t know
Ally Code: (Find it here: http://bit.ly/AllyCode ) 424-615-949
What type of issue do you have? Missing Rewards
How often does the bug occur? Often (50% - 99%)
Summarize your bug I bought the KYROTECH SALVAGE BUNDLE 1 pack twice went through the first time fine but the second time I received no gear and was charged
Steps: How can we find the bug ourselves?
Connection Type
Please select your region North America
Country Scotland

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Bought the KYROTECH SALVAGE BUNDLE 1 twice worked the first time and second time was charged and no gear received now it’s no longer available 

[EA_Gunner · Accepted solution]

Hello @OrientalPrince 

I checked your account for the purchases and can confirm you received the content on 4/30/2022, 4:14:56pm and 4:14:23pm UTC.
For more information please reach out to EA Help support.

[EA_Gunner · Accepted solution]

Hello @OrientalPrince 

I checked your account for the purchases and can confirm you received the content on 4/30/2022, 4:14:56pm and 4:14:23pm UTC.
For more information please reach out to EA Help support.

[OrientalPrince]

I can’t assure you nothing came through in game have restored purchases and still nothing