Bought apex packs and they were not given to me

by xDORITOSAURUSx
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Original Post

Bought apex packs and they were not given to me

★★★ Newbie

Product: Apex Legends
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number NVIDIA
Enter RAM memory size in GB 32 GB
What is your gamertag/PSN ID/EA Account name? xDORITOSAURUSx
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)?
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? In the lobby (waiting area before the match)
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. main menu
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. buying apex packs
Did your squad mates also experience the issue? No
How many matches had you played in a row before the issue occurred? 0
When did this happen? (dd.mm.yy hh:mm) 10/17/2020
How often does the bug occur? Every time (100%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? I bought apex packs and they have not shown up yet..... spent 10$
What should be happening instead? i should have got apex packs to open...
Steps: How can we find the bug ourselves? idk

I bought Apex packs on my computer. First time ever doing this and they have not been given to me.....

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Re: Bought apex packs and they were not given to me

Hi @xDORITOSAURUSx and thanks for reporting this.

 

That's very unfortunate and of course shouldn't happen.

There is however nothing this forum can do for you, so please contact EA support to get further help.

 

They may be able to pull up your account and help you with this.

 

Cheers,

 

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