Bought GameChanger Pack, kicked me out and did not receive pack

[jbartles33]

Product: Madden NFL 20
Platform:Sony Playstation 4
Which console generation do you have? PlayStation 4
What is your gamertag/PSN ID? JBBloqBoy
Date/time issue occurred Na
What type of issue do you have? Crash/Freeze
Which mode has this happened in? Ultimate Team
Which part of the mode? MUT Squads
Summarize your bug Na
How often does the bug occur? Rarely (0% - 9%)
Steps: How can we find the bug ourselves? Na
What happens when the bug occurs? Na
What do you expect to see? Na
PS4 Crash Reporting: Please copy the text you put in the crash report here. Na
What is the AMD or Nvidia Model Number of your graphics card? Na
Enter RAM memory size in GB Na

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Product: Madden NFL 20
Platform:Sony Playstation 4
Which console generation do you have? PlayStation 4
What is your gamertag/PSN ID? JBBloqBoy
Date/time issue occurred 7:22PM AST
What type of issue do you have? Crash/Freeze
Which mode has this happened in? Ultimate Team
Which part of the mode? MUT Squads
Summarize your bug I bought the Game Changer pack, the game immediately kicked me out. When I got back into UT, I did not have the pack and lost my 50k in coins.... Please help!!!
How often does the bug occur? Rarely (0% - 9%)
Steps: How can we find the bug ourselves? I am really not sure...
What happens when the bug occurs? It only happened once, said the content was not available, took my coins and I did not receive the pack.
What do you expect to see? I expect to receive my pack
PS4 Crash Reporting: Please copy the text you put in the crash report here. “Content is not available”
What is the AMD or Nvidia Model Number of your graphics card? I have no clue.
Enter RAM memory size in GB Not sure...

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[Moskolonel]

Hi @jbartles33 

If you don't receive or lost an item or money on your game, only EA Assistance can help you. Try to contact them by mail, phone ,chat.... but unfortunately we can not do much more on this community forum.

You need an Advisor to look this with you. Contact with an EA Game Advisor as below:

Click the following link to get started: http://help.ea.com/en/contact-us/new/?category=demo-beta

For help on how to contact an Advisor please use this link: http://answers.ea.com/t5/EA-Help-Beta/How-to-contact-a-Game-Advisor-using-the-new-EA-Help-page/td-p/...

I warn you that there is a lot of waiting right now and they are working on it.

Good luck!

If we have answer to your question please accept solution, if you like a post please granted xp .