Blue Screen and Wedding Quest Bug

[LindsayBl0whan]

Product: The Sims Mobile
Platform:Apple iPhone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) iPhone 11
OS Version 13.3.1
Player ID: (Find your Player ID in Sims Mobile: https://help.ea.com/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile ) 1004319946944
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Complete the whole entire wedding quest while this blue screen bug exists close out the app right after you complete the ques and open the app.
What do you expect to see? I want my honeymoon suite! I completed the whole freaking wedding quest!
Connection Type Wifi
Please select your region North America
Country USA
Additional feedback

‌

I want my honeymoon suite!!!!

[dissenterjasmine]

@LindsayBl0whan Sorry to hear you didn't receive the content you worked hard for This has happened to almost all players. You need to file a report thru in-game help which is in the settings of the game. Hope EA resolves your issue. 

[Phantomlover1717]

Did the game not load while you were doing the quest @LindsayBl0whan? In that case, what @dissenterjasmine is saying is the best option right now.

Response times might be a little while due to everything going on and I can't imagine how much extra work they got due to the outages.