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Black Screen when switching accounts after update

by spavek
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Accepted Solution

Black Screen when switching accounts after update

★★ Novice

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? S10
OS Version 10
Ally Code: (Find it here: http://bit.ly/AllyCode )
What type of issue do you have? Network/Connection
How often does the bug occur? Often (50% - 99%)
Summarize your bug Hello, After the update, I am still having issues with the screen going completely black and having to force close when switching accounts. Happens on WiFi and Mobile Data.
Steps: How can we find the bug ourselves? Logout of Google Play account to switch to another account.
Connection Type Mobile
Please select your region North America
Country US

Hello,

After the update, I am still having issues with the screen going completely black and having to force close when switching accounts. Happens on WiFi and Mobile Data.

Message 1 of 18 (721 Views)

Accepted Solution
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Re: Black Screen when switching accounts after update

EA Star Wars: Galaxy of Heroes Team
Thanks all. We flagged this again as an issue after the last update.

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Message 16 of 18 (452 Views)

All Replies
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Re: Black Screen when switching accounts after update

EA Star Wars: Galaxy of Heroes Team
@spavek Hey, thanks for the report. This issue was resolved in the last update and I just tested to confirm now and was not able to reproduce it.
Can you please try to reinstall the game and let me know if you are still getting a black screen after logging out of an account after that?
Thank you.
Message 2 of 18 (681 Views)
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Re: Black Screen when switching accounts after update

★★ Novice

Hello,

 

Uninstalled, rebooted, reinstalled. Black screen happened on 3rd and 5th attempts.

Message 3 of 18 (659 Views)
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Re: Black Screen when switching accounts after update

[ Edited ]
★★★★ Novice

Used to happen to me on a reproducable and regular basis. 

It is better after the patch, yet it still crashes with black screen once every random amount of relogs.

Message 4 of 18 (626 Views)
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Re: Black Screen when switching accounts after update

★★★★★ Novice

Issue most certainly is not resolved.  

 

It's happening more now than before for me

 

Try again cg

Message 5 of 18 (584 Views)
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Re: Black Screen when switching accounts after update

★★★★★ Novice

Occurred another 4 times today.  This issue is not fixed...

Message 6 of 18 (554 Views)
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Re: Black Screen when switching accounts after update

★★★★ Novice

Still happening here as well

Message 7 of 18 (540 Views)
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Re: Black Screen when switching accounts after update

EA Star Wars: Galaxy of Heroes Team
@pkarampis @falc_obi1 Hi again. So the original issue that got fixed in the last update would have this reproduction steps:
1. Have 3 Google Play accounts available to login on the same device
2. Load the game using the first account
3. Logout of the first account (without restarting the game) and login to the second account
4. Logout of the second account (without restarting the game) and login to the third account
When logging into the third account the black screen would occur.

I was not able to reproduce using these steps after the update. Would you be able to provide steps on how it's occurring for you now?
Message 8 of 18 (534 Views)
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Re: Black Screen when switching accounts after update

[ Edited ]
★★★★★ Novice

Hi. My issue is a little different. @CG_MindTricks my issue is with two accounts: 

<deleted link for account security because video shows PlayerID>

I am coming back and forth, there is maybe a crash at around 1:43 and definitely a crash in the end with a black screen

Message 9 of 18 (486 Views)
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Re: Black Screen when switching accounts after update

★★★★ Novice

Seems that i got one too many usernames here. player_dlem9so is another account of mine

Message 10 of 18 (464 Views)