Best rank achieved not updating

[Player_dlemb9so]

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? Samsung
OS Version Latest
Ally Code: (Find it here: http://bit.ly/AllyCode ) 973551212
What type of issue do you have? Gameplay
How often does the bug occur? Every time (100%)
Summarize your bug For some reason my rank is stuck to Div 1 (i am not even sure i have been in div 1), 2215 ranking. Last GAC i ended up Div 3 rank 435 (more or less). This is not depicted
Steps: How can we find the bug ourselves?
Connection Type Wifi
Please select your region
Country

‌

For some reason my rank is stuck to Div 1 (i am not even sure I have ever been in div 1), 2215 ranking. Last GAC i ended up Div 3 rank 435 (more or less). Best rank should depict this Div 3 / Kyber / 4xx as this is the best i have achieved. 

[crzydroid]

This is from before they restructured the divisions.

It would be interesting to see if this is WAI...on the one hand,  you are at a better rank, but on the other, any rank in Division 1 might be seen as better than rank 1 in Division 2.

[Player_dlemb9so]

If that's WAI, i need to gather x amount of GP to reach div 1 to try get better rank. I doubt it's wai