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Became unable to open cages or pick up fragments in Tyrant Mine

by masterhand3
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Became unable to open cages or pick up fragments in Tyrant Mine

★★★★ Novice

Product: Anthem
Platform:Sony Playstation 4
Please specify your platform model. Sony PlayStation 4
Please select your region North America
Were you on an Expedition when the issue occurred? Yes
What type of Expedition were you on when the issue occurred? Stronghold
What was the name of the Mission / Contract / Stronghold you were on? Tyrant Mine
What was your chosen difficulty level? Grandmaster 1
What Javelin were you using when the issue occurred? Ranger
What was your Expedition team makeup? Random Freelancers
Where did this issue occur? Please include menu name or in game location. See below.
When did this happen? (dd.mm.yy hh:mm) 17.03.19 07:30AM (roughly around then, not exact)
Summarize your bug In the second section before the first chest in Tyrant Mine, you're supposed to kill a Gatekeeper to get a key that lets everyone open a series of cages containing the last four echoes needed to silence a relic. I wasn't able to open the cages. But it wasn't everyone's problem - someone else could open them for me just fine. In the area where the second chest shows up, you first have to bring back 6 fragments to silence 3 relics. I wasn't able to pick up any of the fragments. But again, someone else was able to do it for me just fine. It seems to be a problem with being able to interact with things by holding square. I tried to respawn in an attempt to fix it in the second case, but I ended up trapped behind a sealed hatch and didn't get another chance to try picking a fragment up. I've only seen this (the broken interactions) happen once.
How often does the bug occur? Rarely (0% - 9%)
Steps: How can we find the bug ourselves? Play through Tyrant Mine and try to open cages and pick up Fragments. Maybe it won't work. I don't have a surefire way to reproduce it.
What happens when the bug occurs? See above.
What should be happening instead? You should be able to open cages and pick up fragments in Tyrant Mine without issue.

(see above)

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