Re: Battlepass not giving rewards s7
by EA_DavidOriginal Post
Product: Apex Legends
Platform:Microsoft XBOX One
Please specify your platform model. Microsoft Xbox One
What is your gamertag/PSN ID/EA Account name? Baby Falla
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)?
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? In the lobby (waiting area before the match)
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Battlepass
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. N/A
Did your squad mates also experience the issue? I don't know
How many matches had you played in a row before the issue occurred? N/A
When did this happen? (dd.mm.yy hh:mm)
How often does the bug occur? Every time (100%)
How severe is your issue? Minor impact to gameplay
What happens when the bug occurs? I am not able to receive awards from battlepass level 75-110, even though I have maxed out the battlepass. I have rewards for 1-74, but have not received any coins, skins, packs, or crafting metal since. I bought the premium bp when I came out.
What should be happening instead? I should be getting the rewards
Steps: How can we find the bug ourselves? Screenshots
Pictures show fully unlocked battlepass, level 74 premium reward able to be equipped, and then level 100 reward not able to be equipped
Thank you for the post. Can you reach out to support at help.ea.com? They'll be able to get a ticket so this can be tracked
As for your issue, it does indeed appear that you stopped earning Premium track content after getting the Caustic emote. DId you make any sort of account changes-even just on your Xbox- around the time that you earned the emote? It looks like that was around Dec 20th.
