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Battlepass bug/broken

by RyzenSteel

Original Post


Battlepass bug/broken

★★★★ Novice

Product: Apex Legends
Please specify your platform model. PC
AMD or Nvidia Model Number Nvidia GTX 760 Ti
Enter RAM memory size in GB 8Gb
What is your gamertag/PSN ID/EA Account name? RyzenSteel
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Which Legend were you playing (if applicable)?
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? In the lobby (waiting area before the match)
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Lobby-Battlepass
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Lobby-Battlepass
Did your squad mates also experience the issue? Yes
How many matches had you played in a row before the issue occurred? Lobby-Battlepass
When did this happen? ( hh:mm) 18.06.2019
How often does the bug occur? Every time (100%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? i lost my 900 coins for buying battlepass Level's and my Lobby-Battlepass freezes the game and i lost skins + Apex Coins
What should be happening instead? geting level's and skins for battlepass
Steps: How can we find the bug ourselves? VIDEO PROF:


can i get my apex coin back?



Message 1 of 2 (120 Views)

Re: Battlepass bug/broken

Community Manager



Hey there! Sorry to hear what happened, strange it took the coins and didn't grant you the Battle Pass levels.

Our Live-Support team is able to verify this purchase and assist you via their tools if you're still in need of help. 

Click here to contact an EA Advisor


Hey that was a great reply. Good stuff. What now? Give them +XP to help level them up!
Did their response fix it? Mark it as a solution so it helps others!
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Message 2 of 2 (88 Views)


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