Battle time out in 5 seconds

[lifeisagame007]

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? Huawe P30 Pro
OS Version 10
Ally Code: (Find it here: http://bit.ly/AllyCode ) 336215397
What type of issue do you have? Gameplay
How often does the bug occur? Occasionally (10% - 49%)
Summarize your bug Battles times out in 5 seconds
Steps: How can we find the bug ourselves?
Connection Type Wifi
Please select your region Europe
Country

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Today in TW I went into the battle and after about 5 seconds I got a message Draw - Time Over, lost my team and left a TM preloaded team

[EA_UltraSlide · Accepted solution]

Hi @lifeisagame007 thanks for providing ally code. We have found the TW battle you mentioned.

We have now raised this for further review with the team.

[EA_UltraSlide]

Hi @lifeisagame007 and thanks for reporting this.

We have checked our logs and cannot find a TW battle that timed out after 5 seconds for you. Do you know what time and what opponent were you facing?

[lifeisagame007]

Thank you @EA_UltraSlide  for looking into this. I battled a SL Kylo Ren team from an opponent called 'Cleaner' at 4:06pm UTC on 8th of September.

Basically I took in my GAS, Han, Chewie, C-3PO and Fives. My Han shot first, then a couple of enemies took their turn, and the battle timed out when Sith Trooper had his first turn a few seconds into the battle.

Apologies, for the incorrect ally code, this bug actually occurred with my alternative account - ally ID 834936418

Thanks

[EA_UltraSlide · Accepted solution]

Hi @lifeisagame007 thanks for providing ally code. We have found the TW battle you mentioned.

We have now raised this for further review with the team.

[lifeisagame007]

@EA_UltraSlide thank you very much!