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Banned toons in TW still available and cause reset if attempted to use

by meldrum78
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Banned toons in TW still available and cause reset if attempted to use

★★★★ Newbie

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? LG Phone
OS Version Android version 8.1.0
Ally Code: (Find it here: http://bit.ly/AllyCode ) 249-173-564
What type of issue do you have? Gameplay
How often does the bug occur? Every time (100%)
Summarize your bug Banned toons in TW still available and causing reset if attempted to use
Steps: How can we find the bug ourselves? I guess you'd have to go into my account
Connection Type Mobile
Please select your region North America
Country USA

 In TW with the banned toons, they are not showing up banned on my account.  I enter TW and my Revan, Jolee, Zombie, Nest, etc are all available.  When I try to select them, which I did on accident, it forces the game to reset.  Highly annoying.  I have been forced to make a list of the toons that are banned and make sure I didn't set them on defense.  I ended up only setting 3 defenses so far because this is ridiculously difficult to figure out.

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Message 1 of 5 (235 Views)

Re: Banned toons in TW still available and cause reset if attempted to use

[ Edited ]
★★★★ Novice

I'm getting the same thing and also gave up trying to set defense. Android 8.0 galaxy s9

831-623-277

Message 2 of 5 (214 Views)

Re: Banned toons in TW still available and cause reset if attempted to use

EA Live QV Team

Hi @meldrum78 and @Rhinols and thank you for the reports.

 

Banned characters for this Territory War should be unavailable in the character list when you set your defense squad and are also set to inactive in the "select squad" screen if you have them in saved squads.

 

We were unable to reproduce the issue you experienced but flagged this for further investigation.

 

In the meantime, can you do a full reinstall of the game and see if that resolves the issue? Thank you!

Message 3 of 5 (171 Views)

Re: Banned toons in TW still available and cause reset if attempted to use

[ Edited ]
★★★★ Novice

Same for one of my guildmates.

DN and FOO are available and if picked it will cause a crash with error code 9.0.

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Message 4 of 5 (161 Views)

Re: Banned toons in TW still available and cause reset if attempted to use

EA Live QV Team

We've added the details to the investigation, thanks for that!

Message 5 of 5 (117 Views)

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