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Re: BUG/ERROR WHEN I LAUNCH THE GAME

by EA_UltraSlide
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BUG/ERROR WHEN I LAUNCH THE GAME

★ Novice

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? S8
OS Version Up to date
Ally Code: (Find it here: http://bit.ly/AllyCode ) 176333772
What type of issue do you have? Translation Errors
How often does the bug occur? Every time (100%)
Summarize your bug Every time I get on the game an error message pops up saying it cant download the localization files
Steps: How can we find the bug ourselves? It pops up when I launch the game
Connection Type Wifi
Please select your region North America
Country United States

I've been having this issue the last night I was in contact with EA support they sent me here to report the bug I've tried everything the recommended with no solution I also tried logging into my account on a different device and the same error popped up

Screenshot_20201116-004657_Heroes.jpg
Message 1 of 7 (148 Views)

Accepted Solution
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Re: BUG/ERROR WHEN I LAUNCH THE GAME

EA Live QV Team

Hi @Ana1Something 

 

We can see that you have gotten back into the game. Please let us know if you run into issues again.

View in thread

Message 7 of 7 (65 Views)

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Re: BUG/ERROR WHEN I LAUNCH THE GAME

EA Live QV Team

Hi @Ana1Something and sorry to hear that.

 

Could you please clear the game cache as described on our troubleshooting guide on your device and then try launching the game again?

 

Please let us know if this does not work for you.

Message 2 of 7 (138 Views)
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Re: BUG/ERROR WHEN I LAUNCH THE GAME

★ Novice

Yes I did that multiple times now I also cleared the data for the game that didn't work either I used someone else's phone to see if I could log in and it popped up on there phone as well

Message 3 of 7 (135 Views)
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Re: BUG/ERROR WHEN I LAUNCH THE GAME

EA Live QV Team

Hi there,

 

Could you close the game, swap your connection type (from Wifi to Data, Data to Wifi or turn Wifi off and back on) and try to launch the game again? 

Message 4 of 7 (118 Views)
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Re: BUG/ERROR WHEN I LAUNCH THE GAME

★ Novice

That did not work either I got the message again 

Message 5 of 7 (110 Views)
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Re: BUG/ERROR WHEN I LAUNCH THE GAME

EA Live QV Team

@Ana1Something Can you confirm that you have enough storage space available on your device? If you do not have enough storage available, you will need to free up space

 

Please let us know if this helps.

Message 6 of 7 (73 Views)
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Re: BUG/ERROR WHEN I LAUNCH THE GAME

EA Live QV Team

Hi @Ana1Something 

 

We can see that you have gotten back into the game. Please let us know if you run into issues again.

Message 7 of 7 (66 Views)