Re: BUG- Device crashes after 11/22 Update

by Solandro83
Reply

Original Post

Re: BUG- Device crashes after 11/22 Update

★★ Novice
  • Ally Code: 846-182-397
  • Device model: iPhone 7
  • Firmware: iOS 11.1.2
Message 61 of 338 (1,091 Views)

Re: BUG- Device crashes after 11/22 Update

★★★ Newbie

Same problem...

 

Ally code : 941-974-865

Iphone 6S iOS 11.2

Message 62 of 338 (1,090 Views)

Re: BUG- Device crashes after 11/22 Update

★★★ Newbie
Same problem:
  • Ally Code: 222-373-385
  • Device model: iPhone 6
  • Firmware: iOS 11.1.2
Message 63 of 338 (1,067 Views)

Re: BUG- Device crashes after 11/22 Update

★ Novice
Same problem

Ally Code: 664-814-575
Device: iPhone 7 plus
Firmware: iOS 11.1.2
Message 64 of 338 (1,053 Views)

Re: BUG- Device crashes after 11/22 Update

★★ Novice

Ally Code: 359-483-9
Device: iPad Pro 9.7
Firmware: iOS 11.1.2

Same problem.

Message 65 of 338 (1,035 Views)

Re: BUG- Device crashes after 11/22 Update

★★★ Newbie

same crash

Ally Code: 347-317-671
Device: iPhone 6s
Firmware: iOS 11.1.2

Message 66 of 338 (1,032 Views)

Re: BUG- Device crashes after 11/22 Update

★★ Apprentice

Not only Ios. The game suddenly stopped working on my Android 7.0 phone. Even the game icon has changed into a black n white cube. Please fix it

Message 67 of 338 (1,013 Views)

Re: BUG- Device crashes after 11/22 Update

★★★ Novice

Iphone 6s

ios 11.1.2

Can not find Ally code because can not log in.

Message 68 of 338 (991 Views)

Re: BUG- Device crashes after 11/22 Update

★★ Novice
If you have an swgoh.gg account you can find it there under settings
Message 69 of 338 (953 Views)

Re: BUG- Device crashes after 11/22 Update

EA Live QV Team

Hey all, the team is currently investigating but until then, for iOS can you try the following:

1. Reset device and connect to a hotspot or different WiFi connection.

2. Uninstall the game

3. Re-download the game and launch it.

4. Allow all assets to download - wait ~20 minutes.

5. Play the game!

6. If it works, you can try connect to your original connection and play!

 

Hopefully this works for you all, if not please let me know!

Message 70 of 338 (938 Views)