Arena battle connection error

[aarghzombies171]

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPhone
What type of device are you experiencing the issue with? 7.0
OS Version 11.2
Ally Code: (Find it here: http://bit.ly/AllyCode ) 586-648-689
What type of issue do you have? Network/Connection
How often does the bug occur? Occasionally (10% - 49%)
Summarize your bug Recieving connection errors after winning arena battle that causes a draw
Steps: How can we find the bug ourselves? Occurs seemingly randomly.
Connection Type Wifi
Please select your region Australia
Country

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See screenshot. It can be clearly seen that i defeated the arena match, and yet the victory isnt counted due to conenction issues. 

[EA_HighCommand · Accepted solution]

Hi @aarghzombies171 and sorry to hear that.

If you lose connection before the victory screen it won't count as a win, this is intended. Please make sure you have a strong and stable internet connection and close all unused background apps before going into important battles (like GA, rais, TW, etc.).

[EA_HighCommand · Accepted solution]

Hi @aarghzombies171 and sorry to hear that.

If you lose connection before the victory screen it won't count as a win, this is intended. Please make sure you have a strong and stable internet connection and close all unused background apps before going into important battles (like GA, rais, TW, etc.).

[aarghzombies171]

My connection was strong and stable and i had no other apps open. This has occurred many times in GA and TW. This is the second time this has occurred in Arena in 2 days. Immediately prior i was able to complete other actions in SWGOH with no problem. Please investigate further